January 2020
No water? Maybe it's a
frozen pipe
This winter's unseasonably warm temperatures could change very quickly. When they drop below freezing and stay that way, you might find that our delicious Louisville pure tap ® is not flowing from your faucet. What do you do? Most people pick up the phone to call us and report a water main break or frozen water line. But 99 percent of the time, the cause is a frozen water line within your home.
Jimmy Stone Memorial Locker Room opens for
at-risk youth

A community foundation aimed at empowering at-risk youth has partnered with Louisville Water to honor the memory of an employee who died after a tragic crash last summer.
New year, new budget,
new rates
The Board of Water Works approved Louisville Water’s budget for the new year, and new water rates began Jan. 1. The average cost for a household using 4,000 gallons of water a month will increase 85 cents to $24.01.
Visit Louisville Water Tower Park on Sunday, January 12

Curious about this property? Come check it out for yourself -- see the newly restored 100-foot-tall steam pump, marvel at the iconic Water Tower, explore the WaterWorks Museum, and take a tour of the grounds that sit on the banks of the Ohio River. Can't make it this weekend? Mark Sunday, Feb. 9 on your calendar for the next open day.
Don't wait in line -- try our new payment kiosk!
We now offer another way to make a payment in our lobby on Third Street -- our new payment kiosk is open for business. It takes cash, checks, and credit and debit cards. You can look up your account information too.
Where is this?
You could win a prize if you know!

In this picture, our mascot, Tapper, is visiting one of our branded water fountains. Do you know where this is located? Passengers can fill up at this water station before getting on their flight or when they get off their flight, ready for good tap water again. The first five people to answer correctly will receive a pure tap prize pack. Good luck!
Congratulations to our winners of the December contest: Hillary Niehaus, Christina Jones, Carrie DeWitt, Matt Stone and Chuck Clancy. December's picture was taken by one of our employees in Norfolk, Virgina featuring the USS Wisconsin.
Got a Question?
Call our Customer Service Center at 502.583.6610. Call volume is usually high on Mondays and the first day of each month -- if possible, avoid those days for shorter wait times. 

You can also visit LouisvilleWater.com  and click on the  Link icon  for information on your account, or click on the  Contact Us  heading to send us an email. 

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