Do you struggle with how to empower and engage front-line staff to make improvements? Well, you’re not alone!

NHS Highland, the largest geographic Health Board in Scotland, has been on a lean journey for over 12 years. Current CEO, Elaine Mead, has led the charge to transform the organization by enabling front-line staff to improve the patient experience. 

Elaine is a keynote speaker at the 4 th annual Lean Healthcare Transformation Summit – Europe in Amsterdam on 9-10 October. 
Elaine Mead , Chief Executive at NHS Highland. Elaine is a passionate ambassador for quality and has led the development of the Highland Quality Approach, an improvement system supporting NHS Highland to improve quality of care. Elaine has built a world-wide network of contacts to share best practices and has hosted multiple study-tours to Highland.
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Rachel Regan
Director of Events 
d 920-659-7500