Greetings!
As Valentine's Day draws near, we're prompted to think of our relationships. As you take stock of the relationships you most value, you might ask yourself
what makes that connection so meaningful?
- Does the person go out of their way to help you?
- Do they anticipate your needs before they arise?
- Do they know your interests and hobbies?
- How do they make you feel like your relationship is important to them?
These questions can be applied to not only our relationships with family members or close friends, but also with our professional relationships. In an increasingly competitive landscape where great client service is no longer enough,
getting to client devotion is what really moves the needle for your business.
To build those exceptional client relationships, you need three important things: a deep understanding of their business, to know what their goals are and how you can support their efforts to reach them, and authenticity.
I’d love to hear about how you develop and nurture meaningful, lasting client relationships. Respond to this email, and let’s chat.
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Start Your Ascent™,
Precious W. Owodunni
President
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P.S. Interested in getting to client devotion, but not sure where to start? Client feedback surveys and interviews are the perfect place.
Contact us if you'd like help with a
Client Insights Report.
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Do You Have Client Success or Client Devotion?
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A core concept of the business development philosophy at Mountaintop is the application of a simple formula: expertise + client devotion + outreach. It's simple, but not necessarily easy - and the client devotion component is the most elusive. In an increasingly competitive business landscape, how do you transcend client service and reach client devotion? Here are three ways.
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StrengthsFinder Spotlight
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StrengthsFinder is an online assessment that millions of people have used to tap into their talents, fueling better performance in workplaces around the world.
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Relator:
People exceptionally talented in the Relator theme enjoy close relationships with others. They find deep satisfaction in working hard with friends to achieve a goal.
Do you or a teammate have a strong Relator theme? What other strengths do you and your colleagues have? We'd love to
work with you and your team
to leverage each individual's strengths for your company's effective teamwork and overall success.
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13 Ways To Build Lasting Client Relationships
Client retention and satisfaction are important for every company's success. How do other companies and professionals deepen and strengthen client relationships? This article shares 13 ideas from professionals in various roles across industries.
How can you implement some of these tactics to strengthen your business relationships?
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Building a Client Service Culture of Yes
Creating positive client interactions isn't just for hotels and restaurants. Companies across industries can harness the power of positive client experiences by fostering a culture of yes. Telling the right stories, and modeling a spirit of "yes," is a great place to start.
How can your words and actions encourage a culture of yes in your business?
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What Our Clients Are Saying...
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"Claire and the Mountaintop team were great partners on our first, firm-wide Marketing Plan. They listened, got to know our culture, and led us to the development of a plan that is thoughtful, strong, and feels achievable. They are also very gifted writers who presented work product that was polished and inspired.
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– George R. Gibson, Shareholder, Nathan Sommers Jacobs
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Our Services:
Branding & Competitive Analysis Ascent
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Mountaintop’s
Branding & Competitive Analysis Ascent helps teams stand out among competitors by articulating what they do best and for whom, in a practical yet differentiated way. Our team works with you to develop and solidify a compelling, competitive brand for your company or team through a blend of client feedback, training, one-on-one consultations with team members, and a consulting project.
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Enroll Now For Online LinkedIn Training
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When used strategically, LinkedIn provides a great platform for personal branding and business development. Mountaintop’s online training course,
“Make It Rain: Embracing LinkedIn For Personal Branding & Business Growth” Training Ascent
, provides practical tips for understanding the strategic and technical aspects of building a memorable profile, using LinkedIn’s search functions to develop professional relationships, and increasing your visibility efficiently and ethically.
This Ascent is available on-demand online. Enroll today.
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We're Hiring An Executive Assistant!
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Are you (or someone you know) trustworthy, dependable, attentive to detail, well-organized, proactive, and have a positive attitude and a strong sense of urgency? If the answer is yes and you're interested in being an executive assistant, we’d love to hear from you!
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