Patient Satisfaction Tip of the Week

Tip #18: Does Doing the Right Thing Put Your Satisfaction Scores at Risk? If you’re worried about refusing to prescribe medications or advising your patients on sensitive issues because it will lower your scores, we have good news for you. A recent review of Medicare data shows that denying opioid prescriptions to addicted patients didn’t decrease scores. In addition, providers who advised their patients to quit smoking and providers who discussed physical activity with their patients were actually given a higher satisfaction rating! Learn about this and other findings from the CAHPS® Moving Forward webcast at the Agency for Healthcare Research and Quality .

Questions? If you have any questions, please contact L.A. Care’s Quality Improvement Department at quality@lacare.org .

L.A. Care P4P Program L.A. Care wants to help you in your practice and maximize your award. If you represent an IPA practice or clinic, please share these tips with the providers in your network. 

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). CAHPS scores partially determine payouts for VIIP (Value Initiative for IPA Performance) and the L.A. Care P4P (Pay-for-Performance) Program. 

‌ ‌ ‌ ‌

L.A. Care Health Plan , a public entity serving Los Angeles County