Patient Satisfaction Tip of the Week

Tip #11: Don’t Let Referrals Fall Through the Cracks We know you have a busy practice, but ensuring access to care includes never letting referrals or authorizations sit on the back burner. Referrals are particularly important for routine preventive care and prenatal care You can help mitigate patient complaints by setting expectations for processing time, such as "We’ll call you in a week about your referral." Ensure there is follow-up with the patient and the specialist

Questions? If you have any questions, please contact L.A. Care’s Quality Improvement Department at quality@lacare.org .

L.A. Care P4P Program L.A. Care wants to help you in your practice and maximize your award. If you represent an IPA practice or clinic, please share these tips with the providers in your network. 

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). CAHPS scores partially determine payouts for VIIP (Value Initiative for IPA Performance) and the L.A. Care P4P (Pay-for-Performance) Program. 

L.A. Care Health Plan , a public entity serving Los Angeles County

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