In this Edition of the News You Need

• Be Prepared For An Emergency: Update Your ADP Contact Information

• Patient Payments Made Easy: The Benefits for Patients Keeping their Card on File

• Patient Transportation Available Through Uber Health

• Compliance Connection: Responding to a Government Investigation (Policy COM 004) Millennium’s Monthly Approved Policies/Forms List

Be Prepared For An Emergency

Update Your ADP Contact Information So We Can Reach You

Millennium's emergency response plan includes communications to you through a platform powered by AlertMedia. Through this platform, our Millennium Alert Center can share important information in the event of an emergency, such as significant weather events, natural disasters, and other catastrophic occurrences.

The communications through AlertMedia may be sent via SMS text, mobile app notification, e-mail (work and/or personal), and/or phone call.

There are vital steps you can take to ensure you will receive communications through the AlertMedia platform during emergency situations:

• Ensure your emergency contact information is up-to-date in ADP by following the instructions below.

• Download the AlertMedia mobile app on your personal mobile device. 

• Complete installation of the AlertMedia mobile app by following the below instructions.

• Create a contact on your mobile device for Millennium Alert Center, with the number 239-232-6250.

Note: Other Millennium emergency response contacts should be deleted, as they will be replaced by this new number.

Instructions to Update Your Contact Information in ADP

One of the most important actions you can take to prepare is to make sure your contact information is current in ADP. Contact information includes your name, address, phone number, email address, and any other relevant information.

Your contact information from ADP will be used for communicating with you, should we have an emergency or natural disaster.

Patient Payments Made Easy!

The Benefits for Patients Keeping their Card on File

With patients constantly looking for ways to receive convenient healthcare, providing patients with an easy and secure way to handle payments is important. Patients can now save their credit or debit information on their patient account for a easy, secure and convenient way to make payments for healthcare services.

Patients will receive email notifications when starting a payment plan. They are notified five days before any payment is deducted and receive an email receipt upon successful payment. Patients can modify or halt payments at any time.

Our guided workflows ensure a simple and secure process, prioritizing the safety of sensitive information. Security measures guarantee that patients' card details are handled with the utmost care. By opting to save their card on file, patients can enjoy a hassle-free approach to managing payments, allowing our healthcare teams to focus more on delivering exceptional care. Below is the Card on File Agreement Process & Obtaining Digital Consent Guided Instruction for team members to review. If you have any questions, please reach out to our Central Business Office by emailing [email protected].

Patient Transportation Available

Through Uber Health

Uber Health rides now are available for Value Based MA/ACO patients with transportation issues that can keep them from healthcare. This service can be invaluable as we schedule our most vulnerable, high acuity patients for care, especially when they need to be seen timely after a hospital discharge.

Our newly formed Millennium Patient Transportation Dispatch Center (PTDC) will assist in scheduling the Uber Rides.

All office care team members, appointment schedulers and other clerical team members, as well as PTDC team members, should review the Patient Transportation Dispatch Center/Uber Health Advanced WIC Guided Instruction. This resource will help ensure more patients in our communities have access to our care and services.

The Guided Instruction includes:

• Detailed responsibilities for the office care team, appointment schedulers and PTDC team members
• Process and workflow information
• Uber Health ride requirements and tips
• Instructions for office staff on requesting Uber Health ride service
• Scheduling instructions for PTDC team members

Use the Patient Transportation Dispatch Center/Uber Health Advanced WIC Guided Instruction to connect our patients to the best doctors, service, and quality. Contact Tina Cohen, Director Care Management Operations at [email protected] or Korey Smith, Patient Experience Manager at [email protected] if you have any questions about information included in the Guided Instruction.

You can also visit the Leader Implementation Toolkit page on the CARES hub under the tab "Uber Health" for more information.

Responding to a Government Investigation

(Policy COM 004)

Though infrequent, there are times a Millennium office or practice might receive a visit from a government official regarding an investigation. Read below to know what to do and how to appropriately respond to a government investigation. 

What Is a Government Investigation?

 “Government Investigation” means any investigation initiated by, or involving, the Department of Justice, the Office of Inspector General, or the Federal Bureau of Investigations, or any investigation where a search warrant is issued. In any government investigation, government agents can arrive unannounced at a place of business. Agents might also visit the homes of present or former Millennium team members to conduct interviews or locate supporting materials.

Your Rights and Responsibilities

Millennium team members must fully cooperate with government investigations, comply with all laws, and cooperate with any “legal and proper” demand made in a government investigation. Under no circumstances will Millennium or its team members engage in any way to obstruct a government investigation.

Upon arrival of government agents at an office or practice, or upon receiving notice of the delivery of a subpoena or other legal document from a government agency, Millennium team members should immediately notify:

• Their direct supervisor; and
• Tracy John, Interim Compliance Officer and/or Kate English, Manager of Compliance, Ethics, and Risk (or designee).

Whenever engaging with government agents, team members should:



• Always be polite;
• Obtain the identity of the investigator(s);
• Obtain the name of agency the investigator represents;
• Inspect the investigator’s credentials;
• Ask the reason for the inquiry or investigation.

If you have any questions about government investigations at Millennium, please contact:



Tracy John, Interim Compliance Officer

Office: 239-232-2950

Cell: 941-875-3117

Email: [email protected]

Kate English, Manager of Compliance, Ethics & Risk

Office: 239-217-6019 ext. 100265

Cell: 239-877-1376

Email: [email protected]

Millennium’s Monthly Approved Policies/Forms List

Click on the link below to view all policies/forms that were approved in January 2024. Please review the list* carefully (refer to Applicable State(s) and Policy Department columns) to determine which policies are relevant to your state and specific areas. 



Link: Approved Policies/Forms List - January 2024

*New policies are bolded

Highlighted Policies of Interest:

COM 025: Exclusion Screening

As mandated by federal and state laws, and in accordance with the Millennium’s Ethics and Compliance Program, Millennium conducts required exclusion screenings of team members, vendors, and independent contractors. This policy outlines the respective processes for ensuring that exclusion screening occurs upon hire and monthly thereafter, that the screenings are tracked and monitored, and that any potential exclusions are investigated and immediately acted upon.

MED 003: Consent To Treat A Minor Child and/or Unaccompanied Minor Child

This policy ensures compliance with Florida Statutes and provides our workforce with the process of obtaining a Consent to Treat a Minor from the parent/legal guardian in order to provide health care services to the minor child.



The process provides an opportunity for the parent/legal guardian of the minor to understand the benefits, risks, and alternatives to the treatment the minor is about to undergo and for the Practitioner to explain these in detail. Consent forms are used to document the consent process, which includes parent/legal guardian’s signature/attestation. Texas has their own Consent to Treat a Minor policy.

Millennium Leaders: Relevant policies/forms for each department listed should be reviewed (utilizing the P&P Icon) with your team during huddles, meetings, via email, etc. 

Please contact the P&P Administrator ([email protected] | 239-327-3796) with any questions/concerns. Thank you!

Can't seem to find the email when you need it? In addition to our News You Need newsletter, communications will be posted on the CARES Hub each week.

Have any feedback on communications? Contact us at [email protected]! We welcome your feedback!

Questions? [email protected]