Warranty Issues and Repairs
Swiss Bionics has implemented an online repair system and owners are encouraged to submit their own requests for quicker service.
You must have your Customer ID which is located on your invoice, and your Serial Number, located on the back of your console or tablet. If you cannot find your ID, there is a place to request it when filling out your ticket. You will then briefly describe your problem and submit your repair ticket.
We are always happy to help troubleshoot your device first, and if we determine that a repair is necessary, we can assist in submitting the repair order. We are finding, however that it is most efficient if you do it since the office will communicate directly with you to arrange a repair or replacement.