eView Newsletter October 2019
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Coming Up
Registration is open now! Don't miss out on these upcoming training classes and free webinars. Click the training or webinar links for full information.

Training

Web Training Suites
for anyone who uses GAGEtrak 7

for anyone who uses GAGEtrak 6

for anyone who uses GAGEtrak Lite


Admin Web Training Suite
for GAGEtrak administrators


Regional Training
for anyone who uses GAGEtrak 7


See the full training schedule here.

To register for any of these trainings or for info about our custom training options, contact our Training Specialist at 1-800-777-7020 ext. 134 or training@cybermetrics.com.
Free Webinars

October 10

October 31

See the full webinar schedule and descriptions here.
Support Portal
Did you know that we have a GAGEtrak Support Portal? The Portal includes a knowledge base for answers to common questions and explanations for any potential issues you may experience. The Portal is also the most efficient way to create a support ticket and engage the support team. Click here for instructions on creating a Support Portal account and further info about learning resources.
Tech Tip
Gage Events

Tracking gage events is a great way to stay on top of what is happening to your gages and notify appropriate personnel of these events, such as a change in due date, the issuance or return of a gage, or when a gage has failed calibration. The events can trigger either automatic emails or the opening of a report or particular external file.
 
First, click the application icon in the upper left corner of the program window and then go to Profile Settings -> Email Settings. In the Email Method field, select SMTP Settings. The information entered in this window is provided by your IT department. After completing the form, click the Send Test Email button. If you get an error message, check the SMTP settings and try again. Note: Microsoft Exchange settings will not work. If you have Gmail or Outlook email, you will have to get settings from those providers; however we cannot guarantee that Gmail or Outlook will work because of their server security.
 
Now, navigate to the Gages -> Auth. Persons and Events tab. Here, you can dictate which events will apply to this particular gage.
 
Events are actions taken within the system that trigger an occurrence; for example, an email can be sent when the gage's status has changed. (Additional gage events can be established in Setup -> Gage Events.)
 
When an email event is selected in the Event field, a recipient email address needs to be entered in the Parameter field. Replace <send_to_email_address_here> with a valid email address (separate multiple email addresses with a comma). The phrases following the email address are defaults for the email subject and email body identification, respectively, which can be changed.
 
The Application drill-down button [...] can be used to open a particular external program and file when an event is triggered (as opposed to sending an email). For example, the Calibration Failed Event can automatically launch a Microsoft Word document that must be completed for every failed gage. In the Application field, locate and select the program executable; in the Parameter field, enter the path to the file in quotation marks as shown below.

Using the Gage Events functionality keeps all necessary personnel in the loop, saves time and ensures consistency.

We encourage you to explore the additional capabilities of your GAGEtrak software and as always, keep an eye out for future Tech Tips.