Service Dispatch Management:The Key To Running Your Business
Managing a service department is a tough job. Your service manager has to keep track of your techs, what they have finished, and what is still out there. A good service dispatch management system gives your employees the tools they need to make the right decision, and save you money.
Priorities can become a huge issue. Who do we see first, the commercial customer who sends you a lot of business or the residential person who lost pressure?
A good service dispatch management system gives you the information you need quickly so you can make that tough decision. Then it gives you the flexibility to change, as the situation changes.
You sent your best tech out to help the a customer. She calls in and tells you her operator is now working. Schedule management gives your service manager the ability to find another job in the vicinity, text the tech, and divert him or her to another job, as quickly as possible.
Another example, three techs were sent out to do an install. It would normally take 4 hours. They get to the site, which is some distance away, and find they need a part. This is costing you big bucks because of wasted time.
Service Dispatch management gives your service manager the ability to quickly move the job to waiting for parts, create a purchase order that automatically goes to QuickBooks, and then find productive work in the area your techs are in. Your service management system automatically keeps track of the work-order that is waiting for parts and hi-lights it for you when the parts are in.
Register for a free webinar today, and why not check out our video of the month, Service Dispatch Management, the key to profitability in a service company. It's on our website" www.DoorPack.com