No tricks, just some treats to get the most out of your Dovetail for Clarify system!
How to Include a Solution
in a Log Email
Linking a solution to a case generally means it has been resolved. The best way to alert the customer of this solution is to email them. Learn how in Dovetail Agent.
After the release of the new SDK Toolkit Extension in Dovetail Carrier, CTO Gary Sherman was able to remove some custom scripts from the production environment and replaced them in Dovetail Carrier. This allows for a simpler Clarify system by executing methods within the Dovetail SDK Toolkits, without writing any code. Learn more about those changes on the Dovetail for Clarify blog.
