Administrative Excellence - L'art de diriger    
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Recognizing the importance of developing and managing the workforce for municipal administrators, the Canadian Association of Municipal Administrators (CAMA) has launched a Human Resources Toolkit which is now available in English and French to members by visiting the Member’s Section (Toolkit Section) of the CAMA website.


The toolkit was released during a virtual launch on May 12, 2022 that provided an overview of this document.


“This toolkit is meant to be a resource to support Chief Administrative Officers, direct reports and managers working in local government for all size populations and municipalities with or without a Human Resources Department.” said Jack Benzaquen, CAMA President/Chair of the Human Resources Toolkit Committee and City Manager for the City of Dollard-des-Ormeaux, QC.  “This document is designed to provide information regarding several different human resource topics with support through samples and links across the country. CAMA hopes that this toolkit will become a valuable resource to support CAO’s and their senior management teams.”


In addition to President Benzaquen, the Human Resources Toolkit Committee included the following CAMA members: 

Beverly Hendry - CAO, Town of West Lincoln, ON/CAMA Second Vice-President & Member-At-Large for Municipalities with a Population Under 100,000.

Marc Melanson - City Manager, City of Dieppe, NB and CAMA Representative for New Brunswick

Brenda Orchard – CAO, Lennox & Addington County, ON and CAMA Representative for Ontario

Caroline Blair Smith – Deputy CAO, Corporate Services, Halifax Regional Municipality and CAMA Member

Gordon Howie, Retired CAMA Member, BC

Lori Kelly, Director of Human Resources, City of Mississauga, ON

John Thomas, CAO, District of Clearwater, BC and CAMA Member


The Committee worked in collaboration with consultant Transitional Solutions Inc. (TSI) to develop the Toolkit. TSI is a municipal consulting firm headquartered in Edmonton, AB that provides services across Canada.


The Toolkit offers information on leadership and building a successful team, recruitment and hiring practices, employee and labour relations, compensation and benefits, correction and discipline, development and training, promotion, health and wellness, performance management, human resource information systems, policies and metrics, and equity, diversity and inclusion - just to name a few. It also has over 200 best practices, policies and templates for your easy reference.


While the information in this toolkit has been researched across Canada, it is important to check the information with your Provincial or Territorial legislation to ensure alignment. It is meant to be a guide, not specific advice due to the complexity and uniqueness of many human resource situations, therefore this is not meant to be a replacement for sound legal advice.


Got questions? Want more information? Contact Jennifer Goodine, Executive Director, CAMA National Office, 1-866-771-2262,


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Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty and revenue creates more value for their businesses and communities.  To contact us visit the CAMA website.

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Intelligent Cities Summit is the largest event of its kind that brings together Municipal leaders from across Canada to discuss how to transform current municipalities into modern, integrated, efficient and intelligent cities using technology. Consisting of Intelligent Cities Summit, Emergency Services Summit IoT, Big Data Healthcare Summit, and People First Summit. To learn more visit the CAMA website.

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AccessE11 is a Canadian built, cloud-based, SaaS solution, purposefully designed to meet the needs of small to mid-sized municipalities looking to cost effectively track and manage resident’s service requests and issues. It provides simple, online access for citizens to report and track status of their service requests; automates job assignment to the right staff; includes data rich dashboards, integrated GIS and one-click reporting.  To learn more visit the CAMA website.

A New Look for muniLEARN: Digital Learning Solutions & Certifications for Today's Work-From-Home Municipal Environments


CAMA and muniSERV work together to continuously bring our members cost-effective resources that help make your job easier. Click here to learn more about our partnership with muniSERV.

Our world has changed. What will your strategy be for dealing with change?

muniLEARN provides a variety of powerful learning programs and certifications delivered digitally, to ensure your investment in training is aligned with today’s expectations for your people and your organization.

Get started with our Complimentary Assessment Samplers to help you understand how assessments fit as a development tool for your team. 

You’ll receive a complimentary, personalized report and micro debrief from a Professional Certified Coach to help you understand the assessment you’ve taken – no strings attached!

Then, simply select Training & Professional Certifications for Your Team.

CAMA members get special pricing, volume pricing and discounts on courses and programs. Click here or contact us today for more information on transforming your learning and development programs. Email: / Phone: 855.477.5095 

Help Drive Your Team’s Success!

Become a member today or subscribe to our newsletter to stay in the loop with new members, articles of interest to municipalities & events/free webinars & training for your staff.  It takes less than a minute to register your municipality for free!

Over the next few editions of e-Brief, we will feature their services individually and introduce you to some of the new and innovative platforms they are developing for municipalities.

Watch for the next article on “Advertise Your Community Events for Free”.



Thursday, May 26, 2022 at 2:00 p.m. EST: Virtual National Forum hosted by Canoe Procurement Group of Canada: "Maintaining a Vibrant Organization Through Effective Procurement" for CAMA Members and Their Employees.  The Canoe Procurement Group of Canada helps municipalities, not-for-profit, and public sector organizations across the country with their procurement needs. Representing over 5,000 member organizations, the benefits of Canoe membership continue to grow. This session includes Canoe's procurement experts speaking to a more wholistic approach to purchasing - the total cost of procurement. Going beyond just the sticker price, this session will focus on the concept of considering both the direct and indirect costs and looking at the lifecycle of a purchase. Registration is free for this session by sending an e-mail to  Click here for more information.

Tuesday, May 31, 2022 at 11:30 a.m. EST - Virtual Annual General Meeting

The Annual General Meeting will take place virtually on Tuesday, May 31, 2022 at 11:30 a.m. EST. If you are a regular voting member in good standing, details on how to register were sent to you on Monday, May 16th, 2022.

May 28-31, 2023 CAMA Conference - Deerhurst Resort, Huntsville, ON.  Mark your calendars for this event. Please note that the Conference will be taking place following FCM this year.


Pascal Smith, Directeur général, Ville de Sutton, QC

Shawna Paulsen, Chief Administrative Officer, Rural Municipality of Elton, MB

Nicole Chychota, Chief Administrative Officer, Rural Municipality of Dauphin, MB

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Canadian Association Municipal Administrators

PO Box 128, Station A

Fredericton, NB E3B 4Y2 CANADA


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