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Some Business Golden Rules
Following a recent Chamber Business Networking Team lunch on best business practices, Roger Frampton of ExportAction sent us the “golden rules” his employees follow. We believe it’s worth sharing!
Says Roger, “Before we founded ExportAction in 2007 we white-boarded a list of all the thing we liked at companies we had worked with and all the things we never wanted to do again. It evolved into these Golden Rules.”
1. The first responsibility of every team member is to support their colleagues and never to say, “It is not my job.”
2. Always “own up” and never “cover up.” When we make a mistake we will admit to it and offer a solution.
3. We will not lie to you. Untruth is the only thing we cannot handle.
4. We hold that doing things right is better than doing them fast. Putting things right almost always takes longer and costs more than doing it right in the first place.
5. Never be indispensable. If you’re the only one who knows how to perform a task, teach it to at least one colleague.
6. We will not accept commissions or other incentives from third party suppliers.
7. We will not hold checkbooks, credit cards or debit cards for clients. Nor will we make transfers, withdrawals, or payments from clients’ bank accounts.
8. If you are going to be late, call in. We all meet bad traffic, and we care about your health and safety.
9. Always keep in mind: "Please" and "Thank Yous" cost you nothing but buy a lot.
10. Be happy. If you are not happy, talk to someone (in confidence) about it. If you are thinking of leaving for another job, talk to your supervisor. We do our best to make it possible to change jobs without changing company.
Roger and his wife Gail Holden of Office Services 101 are recipients of this year’s Inspire Awards in the Business Category.
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