Winter Weather Update: Water, Food, Power and Gas
We understand this week has been frustrating for everyone on many levels - treacherous roads, power issues, gas issues and water issues - all due to a historic winter weather event. We know everyone has been affected in some way, and appreciate neighbors stepping up and helping neighbors in this time of need. Our city public works department and police officers have been working around the clock to keep the public safe and roads as manageable as possible. City and regional leaders continue to work daily on individual needs and coordinating assistance with area vendors to get supplies and other services back up as quickly as possible.

A boil water notice is still in effect for WCID-17 customers, and its still being asked for all Lakeway residents to still continue to conserve water for the time being. There is not a boil water notice in effect right now for Lakeway MUD customers. WCID-17 indicated they had another power outage last night that may still be affecting some customers. Water should be restored today for those customers. If you still don't have water or have an issue with a busted pipe, please contact your water provider. Click here for links to area water service providers. Click here for helpful water-related information.

A shipment of fresh water that was donated from several sources including the Lake Travis ISD Band, Gama and Randall's Lakeway continues to be distributed by our police officers and staff to those most in need in the community. We are working at getting more bottled water into the community for larger distribution and will send out an update once we have enough available for city-wide distribution.

Local grocery stores are stocking up their shelves today. Expect some long lines through the weekend. Additionally, restaurants across the area will be opening their doors again today. Lake Travis Crisis Ministries is working to try and open up tomorrow (Saturday) and will plan to distribute food from 10 a.m. to noon at 107 RR 620 S. #114 for those still in need.

Power has been restored to much of the area. If your power is still not on, be sure to check your circuit breaker box. If you still have an issues with your power, please reach out to your energy provider:

  • Austin Energy: (512) 322-9100
  • PEC: (888) 883-3379

Propone companies will be out again today to fill tanks in communities still with low or no gas in their tanks. If you still are in need of propane, there is a form you can fill out to let us know. Please click here to connect to that form.

There have been reports of a low amount of fuel available at area gas stations. It is not due to a supply, but has been an issue with getting trucks into the area. Expect some long lines at gas stations as more drivers start to get on the roads today through the weekend.

As roads improve today and through the weekend, please be careful for falling ice coming off of buildings and power lines as temperatures go above freezing. This includes those walking on sidewalks and near facilities outside.

Thank you again to everyone again for stepping up during this difficult week. It's been a challenge for everyone, so we appreciate the community as a whole stepping in during this historic event. Thank you especially to area first responders, power crews, road crews, hospital staff and numerous other workers and volunteers who have put in countless hours this week!

Helpful Update and Links:

Beware of Scams During Winter Weather Cleanup Efforts
While cleanup is just beginning following the weather emergency, it's important to make sure you work with a trusted contactor for any repair work you need. Be sure to do research before hiring a contractor. Also, be on the lookout for 'storm chasers' or independent 'contractors' that typically go door-to-door after a severe weather event offering to do repair work for a cash advance. These individuals could potentially take the cash advance and then not complete the work. Additionally, it's important to watch out for price gouging as the need for supplies and even some lodging continues. Click here to report any incidents of price gouging. Click here for more information on protecting yourself from scams.
COVID-19 Information
There was not an update this week from Austin Public Health regarding COVID-19 cases and numbers due to the severe weather conditions.
Click here to review the COVID-19 case dashboard, which includes an interactive map to see cases by your zip code. Click here for more details on hospitalizations. Click here for details on vaccination distribution.
Whether your have or have not received a vaccine, please continue to social/physical distance between individuals not in your household, wear a proper face covering, and wash your hands regularly. Thank you for continuing to follow these guidelines.

NEW: Trash Service Resumes Monday

Trash service will resume on Monday for Waste Connections customers. Due to suspended service this week, crews will collect additional bags and bundles placed at the curb next week, above the normal set out limitation. Please make sure to bag any additional items. Please email ( or call (512.314.7514) early next week to schedule any bulky pick-ups, such as furniture and appliances. Click here for more information.
NEW: Road Conditions Improving

While the winter weather event is over, and temperatures pass above freezing, it's still important to watch out for slick spots. Anything that melts during the day will likely refreeze overnight, so use caution when driving into the evening. If some roadways are closed again this evening, please do not go around the barricades that are set up. Temperatures will be above freezing after this evening so road conditions should be in good shape tomorrow and going forward.
Now thru March 15 (All Day)
Monday, March 1 @ 6:30 p.m.
Tuesday, March 2 @ 6:30 p.m.