San Francisco Bay Area Chapter
Monthly Meeting
Our Mission
To Promote Employee Assistance Programs as an effective means of enhancing the well-being and productivity of employees in the workplace, and to facilitate the professional identification of Chapter members and the development of quality Employee Assistance in the San Francisco Bay Area
January 11, 2022
Abby Medcalf, PhD

How to Deal with Difficult Coworkers

This 90-minute workshop provides participants with an interactive environment to integrate education and actionable tools for dealing with seven types of difficult coworkers. Difficult employees are more than just an inconsequential nusance. When employees are behaving badly toward one another (noted as workplace incivility in the literature), it means that individuals and teams are losing productivity, time, energy, focus, creativity, loyalty and commitment. According to the research, workplace incivility affects 96% of workers in the US and is one of the most substantial economic drains on American business.
Presentation Schedule:
11:30am-12pm - Group Introductions

12pm-12:15pm - Introduction & Overview

12:15pm-12:50pm - Introduce the outline the seven types of difficult coworkers

12:50pm-1:15pm - Review and discuss the most triggering to each participant

1:15pm-1:30pm - Questions & Answers
Educational Goals:
  • Instructor will review seven types of difficult coworkers
  • Instructor and participants will discuss the types of personalities in the workplace that trigger them
  • Instructor will review actionable tools for dealing with each type of difficult coworker

  • Participants will be able to explain the different types of difficult coworkers
  • Participants will be able to identify at least two actionable tools for dealing with difficult coworkers
  • By the end of the workshop, participants will be able to identify the types of difficult coworkers with whom they have the most difficulty
  1. Understanding what types of personalities are the most triggering to each participant
  2. Discussing the seven types of difficult coworkers:
  • Borderline
  • Angry
  • identified Patient
  • Negative/Blaming
  • Gossiping
  • Controlling
  • Narcissist
3.Different actionable tools will be discussed for dealing with these seven types of difficult coworkers
Abby Medcalf is a Relationship Maven, psychologist, author, podcast host and Tedx speaker who has helped thousands of people think differently so they can create connection, ease and joy in their relationships (especially the one with yourself)! With her unique background in both business and counseling, she brings a fresh, effective perspective to life’s struggles using humor and her direct, no-nonsense style.
With over 30 years of experience, Abby is a recognized authority and sought-after speaker at organizations such as Google, Apple, AT&T, Kaiser, PG&E, American Airlines and Chevron. She’s been a featured expert on CBS and ABC news, and has been a contributor to Huff Post, Women’s Health, and Bustle.
She’s the author of the #1 Amazon best-selling book, “Be Happily Married, Even if Your Partner Won’t Do a Thing,” and the host of the top-rated “Relationships Made Easy” Podcast now in over 130 countries. 

Gatlin, J., Wysocki, A., & Kepner, K. (2008). Understanding Conflict in the Workplace (University of Florida Extension Report). Retrieved from
Holloway & Kusy; Systems approach to address incivility and disruptive behaviors in health-care organizations (2014). Retrieved from:

Judge, T.A., LePine, J.A., & Rich, B.L. (2006). Loving yourself abundantly: relationship of the narcissistic personality to self- and other perceptions of workplace deviance, leadership, and task and contextual performance. Journal of Applied Psychology, 91(4), 762-776.
Miller, L. (2003). Personalities at work: understanding and managing human nature on the job. Public Personnel Management, 32(3), 419-434.
Porath, C. l., & Pearson, C. M. (2009). The cost of bad behavior. Organizational Dynamics, 39, (1), 64-69.
The San Francisco Chapter of the Employee Assistance Professionals Association is approved by the California Association of Marriage and Family Therapists to sponsor continuing education for LMFTs, LCSWs, and LPCCs and/or LEPs. The San Francisco Chapter of the Employee Assistance Professionals Association maintains responsibility for this program/course and its content. The Course meets the qualifications for 1.5 hours of continuing education credit for LMFTs, LCSWs, LPCCs, and/or LEPs as required by the California Board of Behavioral Sciences.  

The San Francisco Chapter of EAPA can be reached via our website: or by writing us at PO Box 5370 Walnut Creek, CA 94596. Contact us for any needed accommodations or to address any grievances. Our CAMFT Continuing Education Provider Number is 57003.
CEU Requirements:
  1. Participants will join the course on time and will remain for the entire presentation. Participants will come prepared to learn and participate openly in discussion
  2. Participants will be required to submit the course evaluation form before being sent a CEU certificate. Any participant with disabilities or other special needs, who need special accommodations in this course are invited to share these concerns or requests at as soon as possible.
  3. Registration is required
We welcome you all to Join our Virtual Monthly Presentation you must register by clicking the 'Register Here' box below. Each confirmed registrant will be sent a Zoom Link at some point prior to the meeting.
2021 Upcoming Presentations
February 8, 2022 - Carolyn Lonner, Aging (complete topic TBD)
March 8, 2022 - Patricia Herlihy & Jodi Jacobson Frey - Intro to the Int'l Employee Assistance Digital Archive: A Knowledge Hub
April 12, 2022 - TBD
May 10, 2022 - Meagan Landress, CLC, Managing Student Loans: Federal Legislation & Implications for Repayment