San Francisco Bay Area Chapter
Monthly Meeting
Our Mission
To Promote Employee Assistance Programs as an effective means of enhancing the well-being and productivity of employees in the workplace, and to facilitate the professional identification of Chapter members and the development of quality Employee Assistance in the San Francisco Bay Area
October 12, 2021
Robert Intveld, LCSW, CEAP

Topic Title:
EAP Critical Incident Response
A Multi-Systemic Resiliency Approach
Presentation Schedule:
11:30am-12pm - Group Introductions

12pm-12:15pm - Understanding the multiple systems involved in onsite EAP CIR

12:15pm-12:45pm - Review of the core clinical elements of EAP CIR
  • Stress response
  • Collegial Grief
  • Resilience

12:45pm-1:10pm - Intervention goals, highlighting group differences

1:10pm-1:20pm - Virtual ap0plication of EAP CIR

1:20pm-1:25pm -Lessons learned during Covid-19

1:25pm-1:30pm - Questions & Answers
Presentation Description and Goals:
This training is an overview of an onsite, crisis intervention approach utilized within an EAP Framework. Participants will learn the core clinical applications of the approach and delivery considerations when functioning within an EAP capacity. Also presented are the necessary adjustments needed to offer these services in a virtual format utilizing lessons learned from EAP CIR during Covid-19.

Educational Goals:
  • By the end of the course, participants will recognize the necessary nuance and adjustments when providing EAP CIR as compared to more traditional crisis intervention approaches
  • Participants will be able to improve their decision-making process on the use and application of virtual interventions

  • Participants will identify at least two core clinical applications in their role in coordinating onsite, EAP crisis intervention with multiple systems
  • Participants will be able to identify five proper group interventions based on ground assessment
Mr Intveld is the owner of Robert Douglas and Associates, an EAP consulting and training firm. Robert is the author of EAP Critical Incident Response, A Multi-Systemic Resiliency Approach, a highly utilized crisis intervention approach by EAPs around the globe. Robert has been in the EAP field for 30 years in both clinical and administrative positions. In addition to overseeing RDA, Robert provides onsite EAP services at Goldman Sachs in NY and NJ.

Armstrong, K., (2020) Remarkable Resiliency: George Bonnano on PTSD, Grief, and Depression.

Intveld, R., (2015) EAP Critical Incident Response, A Multi-Systemic Resiliency Approach, Robert Douglas and Assoc.

McLeod, S. A. (2010). What is the stress response. Simply Psychology.
The San Francisco Chapter of the Employee Assistance Professionals Association is approved by the California Association of Marriage and Family Therapists to sponsor continuing education for LMFTs, LCSWs, and LPCCs and/or LEPs. The San Francisco Chapter of the Employee Assistance Professionals Association maintains responsibility for this program/course and its content. The Course meets the qualifications for 1.5 hours of continuing education credit for LMFTs, LCSWs, LPCCs, and/or LEPs as required by the California Board of Behavioral Sciences.  

The San Francisco Chapter of EAPA can be reached via our website: or by writing us at PO Box 5370 Walnut Creek, CA 94596. Contact us for any needed accommodations or to address any grievances. Our CAMFT Continuing Education Provider Number is 57003.
CEU Requirements:
  1. Participants will join the course on time and will remain for the entire presentation. Participants will come prepared to learn and participate openly in discussion
  2. Participants will be required to submit the course evaluation form before being sent a CEU certificate. Any participant with disabilities or other special needs, who need special accommodations in this course are invited to share these concerns or requests at as soon as possible.
  3. Registration is required
We welcome you all to Join our Virtual Monthly Presentation you must register by clicking the 'Register Here' box below. Each confirmed registrant will be sent a Zoom Link at some point prior to the meeting.
2021 Upcoming Presentations
November 9th - Dr. Naomi Paget
December 14th - Holiday Party - TBD