February 10, 2026

Robert Intveld, CEAP, LCSW

Topic:

Overview of the EAP CIR Multi-Systemic Resiliency Approach

Description:

MSRA is a critical incident response approach designed specifically for Employee Assistance Programs. This crisis intervention approach rose within the EAP field in answer to the rising controversy regarding the clinical efficacy of the International Critical Incident Stress Foundation's CISM model in the late 1990 s. Up until that point CISM was marketed to and utilized by EAPs as the standard CIR model. While the founders of CISM argued vehemently against the mounting criticisms, it led to one major concession- that CISM is a first responder model and all other impacted populations should consider a civilian model-Psychological First Aid (Mitchell, 2004).

This statement from the developer of the Critical Incident Stress Debriefing (CISD) model, in my view, was the turning point in EAP for CIR services. In 2013, EAP CIR MSRA book was released and an EAP centric model that focused on safety, resilience, and the multiple populations served by EAPs was released. It continues to be a popular choice within the International EAP industry.

Goals:

1. By the end of the presentation, participants will be able to recognize the added value working within the EAP dual-client milieu.
2. By the end of the presentation, participants will learn to recognize the risk of potential re-traumatization and techniques to reduce.

Objectives:

1. Participants will be able to identify at least three helpful aspects of virtual interventions.
2. Participants will be able to identify three signs of resilience within workplace

Bio:

Robert is the owner of Robert Douglas and Associates and has been in the EAP field for over 30 years both clinically and administratively. Robert's primary interests have focused on providing EAP delivery of Critical Incident Response Services. In 2013, he authored EAP CIR Multi-Systemic Resiliency Approach and training platforms to advance the EAP field in a crisis intervention and resilience-based approach that addressed both employee and organizational recovery needs. Presently, Robert provides CIR training to EAP teams, develops internal EAP certified MSRA trainers, and most recently, provides direct EAP services to Goldman Sachs and Future Standards.

Outline:

The evolution of EAP CIR and the emergence of MSRA

• 9/11 studies on Resilience and workers
• Attributes of survivors

The EAP Differentiator

• 2 step approach to crisis intervention
• Multi-system approach

Evolution of Virtual CIR

• Covid
• 2025 Survey
• Virtual Group Therapy studies