Give your customers the experience they deserve. With UNIVERGE BLUE ENGAGE, you can get more responsive, informed, and positive customer experiences are possible in days, not months.
ENGAGE improves customer interactions for businesses of all sizes and helps you differentiate from your competition where it matters most – the customer experience.
An ENGAGE Contact Center gives you all this and more:
- Access to integrated employee collaboration and advanced call handling within UNIVERGE BLUE CONNECT
- Support multiple locations and remote employees
- Centralized management from one portal, accessible anywhere, anytime
- Keep an eye on service levels, and analyze team performance by queue, team, or employee with real-time dashboards and historical reports
- Easily manage customizable employee skillsets and statuses
- Centralize the handling of calls, web chat, email, and SMS in a single application
- Enhanced audience engagement with outbound dialing and advanced outreach campaign capabilities
- Send out post-call surveys to measure satisfaction
- Quickly and easily integrate with CRM and workforce management systems
Give your call handling staff the experience that they deserve in one single pane of glass! With BLUE CONNECT and ENGAGE integrated together, ENGAGE contact centers are even more powerful with CONNECT.
What is a SINGLE PANE OF GLASS? A single pane of glass is a management console that presents data from multiple sources in a unified display. The glass is a computer monitor or mobile device screen.
WATCH THIS DEMO OF BLUE ENGAGE AND BLUE CONNECT FEATURES INTEGRATED TOGETHER:
