Service is defined as; the action of helping or doing work for someone. Ok, today, I had to remind myself what service means as I'm so frustrated with the lack of service. I say this because I'm finding it everywhere, or rather the lack of service. When was the last time you showed up for a doctor's appointment, and at the exact time of your appointment was seen? Not sure about you but I can answer that question easily, never. I suppose that's not a service issue but rather a respect issue. Respect for your time as well as your doctor's should be the outcome and not the surprise. And I'm not just picking on our medical providers; there are plenty of examples all around me to help make my point. How about the last time you heard a thank you that felt purposeful and sincere from your pharmacist or bank teller? It's gotten to the point that the
"thank you" we receive from most people is an automated response and lacks any real commitment. We all have choices but only limited time. We can choose a different provider but, that's not a simple solution, not when you consider the process it takes to make changes, all at
the cost of our time with no guarantee that the results will be any different.

So what to do? We could just ease back and take a laid back approach and just let it go, be cool, don't stress, it's all good. Maybe that's the solution. Let's chalk it up to experience and move along, nothing going on here, sir, so move along. Or, we take a moment, a teaching moment, to politely push back and make people aware whether that be your Doctor, auto mechanic, or insurance agent that you're not satisfied with your service, and here's what you
can do to correct this. Manage expectations. And, be prepared to walk. If someone is not able to meet your expectations you either lower those expectations or you find another provider. We all have choices.

You also have choices when it comes to membership organizations. This is what drives us at the Chamber to work hard to meet expectations, exceed expectations, and put meaning behind our actions and words. We know you have options when it comes to services and advocacy
organizations. We work to deliver real value for your support. So, when you do make a choice to be a member of the Escondido Chamber of Commerce we deliver real value and support. Know this; we are respectfully thankful for your time and support.