Dear Clients,
It has been over a year since we moved our EUO service model to a hybrid of virtual and in-person attendances. Our virtual EUOs are easy to schedule and our team have found several ways to ensure privacy and security. Our virtual EUO model is very cost effective when insureds are located outside of the GTA and is also useful in helping us to secure early EUO dates even where a claimant is not able or willing to leave their home.. If you have not booked a virtual EUO with us, we are happy to talk you through the process.
We still offer in-person EUOs, upon the request of our client and with the agreement of the insured (and/or their representative). By September, we are expecting to have more in-person attendances, but will continue to offer our virtual EUO model as a cost-effective and efficient alternative to an in-person attendance.
Below, you will read about a recent decision at the LAT that clarifies the claimant's responsibility to attend an EUO. This is an important decision for insurers and defence counsel to bookmark when facing a refusal to attend.
Lastly, our fearless EUO coordinator, Caroline Pratt, is on maternity leave. Jeanelle McCarthy is our new project administrator, You can contact her with any questions at 416-777-2811 ex 5292. We have also added information in this newsletter about our EUO portal.
Happy June, and as always, reach out if you need anything at all.
Jen and Andrew