Electronic Visit Verification

December 23, 2020
Good afternoon,

As you know, the New York State Department of Health is requiring that OPWDD service providers (like Springbrook) implement Electronic Visit Verification [EVV] systems by January 1, 2021.


EVV is a system that may include multiple point-of-care verification technologies, such as telephonic, mobile, and web-based verification inputs. The system electronically verifies the occurrence of home-or community-based service visits, identifying the time that service provision begins and ends to ensure accurate claims disbursement and safeguarding that beneficiaries who are authorized to receive services get the expected care.

EVV is used to:
  • Verify visits on a real-time basis, including date, location, type of service, individual(s) providing and receiving services, and duration of service(s)
  • Validate hours of work for home health employees
  • Eliminate billing data entry mistakes
  • Reduce costs related to paper billing and payroll
  • Help combat fraud, waste, and abuse

EVV Implementation at Springbrook:
  • EVV will begin in our current Mains'l software system
  • Please review EVV training materials in Mains'l under 'Resources'

We are hosting two live Question & Answer Sessions to discuss EVV.
We highly encourage you to attend one of these sessions!

Electronic Visit Verification Q&A Webinars

December 29 at 11 am
Click Here to join the meeting
Meeting ID: 936 8316 8954
Passcode: 642519
To attend by phone call: 1-929-205-6099

December 30 at 5 pm
Click Here to join the meeting
Meeting ID: 992 5247 4788 
Passcode: 000975
To attend by phone call: 1-929-205-6099
For more information on the Electronic Visit Verification Click Here. If you have any others questions, please do not hesitate to contact our Self-Directed Services office at selfdirection@springbrookny.org.