July 2019

Friends, We are excited to announce that we have been awarded the ATSI Award of Excellence for the 3rd consecutive year. This award recognizes the success in response time, courteousness of the representative, accuracy of the call, knowledge of the account, and overall impression. Our goal is to provide our clients with superior customer service. We are honored to have received this award of excellence. Communicate securely with your patients. Texting is a convenient way to connect, we can assure their information is private. We are here to support you - all feedback is warmly welcomed. If you have any questions about new services we offer or comments, kindly email us or call us at 1.800.344.6470 . Warmest regards, The ASuperior Contact Center Team

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Sign-Up for HIPAA Texting HIPAA Compliant Secure Text Messaging We have updated our technology with the capability to service the medical community and protect sensitive information. Your patient information is always secure with us.

Customer Service 101

The Best Customer Service Tips for 2019 Automation can save you 600 hours a year Personalization is everything ROI and metrics are the key to measuring success Proactiveness is crucial Customer feedback is the best source to improve your product Screwups aren’t outcomes, they’re opportunities Don’t waste time on channels that don’t work for you It’s OK to fire bad customers

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Holiday Hours - Labor Day

Are you closed or closing early for Labor Day? Are you closing the day before or the day after the holiday? Let us know of any changes in your schedule so we may inform and serve you and your clients effectively. Email Us Your Hours

Industry News

How Agriculture’s Digital Transformation is Being Enabled by IoT Apps The global agricultural sector is currently evolving, as applications for the Internet of Things (IoT) technology disrupts more traditional methods of farming. With use cases that target several different segments of the market already available, new solutions are being created to evolve more segments. Read the Article

Telemedicine Apps are Thriving Because of Working Moms Mothers are power users of virtual medical consultation apps. It is a fast and efficient way to get answers and peace of mind. “Moms are the chief medical officers of the family,” Gorevic said. “Telemedicine allows them to get the care they need without taking hours out of their day.” Read the Article

Useful Features Coming to Your iPhone This Fall IOS 13 will be available for your iPhone this Fall. Some of the new features that will be released is personal hotspot sharing, a swipe keyboard, connect PS4 or XBox controller to phone, live lyric stream with Apple Music, share your ETA in Apple Maps, and more! Read the Article

Connect With Us & Join the Conversation Our clients are important to us, we love connecting on social media and being apart of their lives. We keep our social media channels up-to-date so you are always informed with the latest updates. Not only do we share news about ASuperior Contact Center on our social media, but we also share business and communication tips. Come join in on the conversation! ‌ ‌ ‌ ‌ ‌