Supporting your business during the Easter period and ANZAC Day 

It's that busy time of year again - the lead up to the Easter period. 
Click here to view our Easter and ANZAC Day trading schedule.
Building the right foundations for effective equipment control starts with finding and supporting the right Equipment Controller

Two of the key drivers for good equipment control are having the right person in the role, and having the right processes to support them.
During our customer forums last year we workshopped these areas to build industry best practice resources and help drive improvements across the community.
The development of the resources reflect our commitment to build on and improve our service offering to you. In every aspect of your business, you expect quality, reliability and flexibility in platform and service delivery. And you deserve no less from your supply chain solutions partner. Here's what you get when you choose CHEP for your supply chain solutions.
The first resource is a job description example for Equipment Controllers . This highlights what to look for when finding the right equipment controller for your team including key responsibilities and tasks, skills and attributes. Click here to view this resource. 

T he second resource looks at the processes / actions to support an Equipment Controller to ensure effective equipment control is achieved . Click here to view this resource.   

Register today for the myCHEP Q&A webinar for intermediate and advanced users

You've told us training is important to help drive efficiencies in your business. And we're committed to ensuring you get the benefits of the improvements we're building in our systems. Join Aaron Minton, Customer Systems Integration Manager at CHEP Australia for a Question and Answer (Q&A) session on myCHEP, the smarter, simpler and faster customer portal available to you 24/7 on desktop and mobile devices.

In this session, you will learn how to effectively use myCHEP's more advanced features like bulk corrections and scheduled reporting, which will save you money by giving you time back in your day. You will also have the opportunity to send questions directly through to Aaron and he will answer these live. 

To register for this webinar, click here

Additional training videos are available when you log into myCHEP along with support resources on CHEPedia (click here to access). These are designed to help you get the most out of this portal. Keep a look out for more webinars coming out this year as part of our training and support program. 

Key contacts to support you

Our Australian based, friendly and knowledgeable team are available to help with enquiries, support or simply to provide feedback from 7.30am - 5.00pm (AEST) Monday to Friday. 

Click here for a list of who to contact to best respond to your needs.

We have also recently reviewed our call centre call volumes, which indicated that our peak times are between 9.00am-2.00pm (AEST). Beat the rush and call outside of these hours, as this will improve our ability to respond to your queries. 
Join the conversation

If you would like to stay up-to-date on the latest news, share your views, provide feedback and collaborate with us online, then follow and engage with CHEP Australia on:

Visit CHEP Australia's new website launched recently to optimise the user experience online at: