Electronic Visit Verification Starts Next Month
Don't forget! Starting November 2, caregivers must use Electronic Visit Verification (EVV) for each shift. EVV is not replacing paper timesheets or time submissions on the web portal, MyDirectCare.com. EVV is in addition to your normal time submission.

All time submissions for the following service codes must have a matching EVV record: S5125, S5126, T1019, and T1020. (This includes services codes with modifiers. i.e. S5125U5, S5125UA, etc.)

Note: Live-in workers are exempt from using EVV.

Caregivers, keep an eye out for a welcome email from the Wisconsin Department of Health Services (DHS) with your unique state-issued ID number. You will need this ID number to register for the EVV system.

To further assist you, we've built an EVV Resources page on our website. Check back frequently as we will be updating this page often. You can find detailed training materials, helpful links, past EVV communications, and more on the EVV Resources page.
Submitting an EVV Shift
The two most common ways to submit an EVV shift are with Sandata Mobile Visit Verification (MVV) and Sandata Telephonic Visit Verification (TVV).

Sandata Mobile Visit Verification (MVV)
MVV requires a smartphone or device with location services. MVV uses the Sandata Mobile Connect app. You may download the Sandata Mobile Connect app at any time, but to register you will need your login credentials provided in the DHS welcome email. For instruction on how to download the Sandata Mobile Connect app, please visit our EVV Training Materials page.

Sandata Telephonic Visit Verification (TVV)
TVV uses the client's landline phone. Below is an updated Consumer Direct Care Network Wisconsin Call Reference Guide. This document contains easy step-by-step instructions for starting and ending a visit with TVV. We've also highlighted several other items you will need for TVV.
A written guide to starting and ending most visits
TVV Toll-Free Numbers
1-844-772-8379 or 1-855-794-6909
Caregiver ID (Santrax ID)
Find this in your welcome email from DHS
Client ID
Will be provided closer to November 2
Watch your email for more detailed information!
Have questions?
Toll-Free Phone: 877.785.9991
Your Consumer Direct Care Network Team