Effective October 31, 2022, DHS applicants who register under Identogo for fingerprints will now have the opportunity to receive their results electronically via email.
This opportunity only applies to results with no record. During the registration process applicants will be asked for an email address and will be asked to create a security question and a security answer. It is very important that once the user creates the security question and answer that they retain this information. Three unsuccessful logins will prevent the applicant from retrieving their results electronically. In order to prevent any unauthorized release of information their security information cannot be reset.
Shortly after their fingerprints have been taken and a result can be provided, they will receive an email. They will be advised to click on the link within the email and enter the security question and answer. If they lock themselves out of the security question and answer the result will be transmitted by US Mail. Current Mailing timelines take 7-10 business days to reach the intended destination.
When the applicant does access the results, it is important that they be able to download it, save it and print it for future needs. There will be no second access to this electronic result.
Additionally, if they registered for fingerprints on August 30, 2022, or after and used the purpose type of employee 14 years of age or older and having contact with children they will receive their result via email notification. An email notification will only be received after September 21, 2022, if they provided an email address and created a security question and answer.
If any result has a record associated with it, those results will not be electronically available and can only be transmitted by US Mail. Current mailing timelines take at least 7-10 business days to reach the intended destination.
All results will still be transmitted by US Mail to all applicants.