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How do we address the mixed – and often intense – emotions that arise in the mediation context? How can we best embrace the parties’ emotions to positively affect the outcome for our clients? How can we best prepare our clients emotionally for the reckoning – or catharsis – that mediation may bring? How can we create a safe space for our clients to express themselves and not stifle pent-up feelings? In this presentation, our panelists will explore the theme of emotion in mediation, as it applies to setting client expectations, approaching the mediation experience with empathy, actively listening and engaging with the mediator, addressing the other sides’ emotions, and honoring our clients’ deep feelings – all with the intention of paving the path to healthy resolution.
Join us as we explore these seldom discussed but vital dilemmas with our panelists – a mediator with significant entertainment and insurance experience, a plaintiff's employment and personal injury attorney, and a clinical psychologist and professor.
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