HOC Residents,

In advance of the winter storm set to hit our area this weekend, HOC wants to ensure you have the information and resources needed to stay safe and informed. Below, you'll find information on reporting issues, updates on snow plowing procedures, utility contacts, and shelter options for those in need. If you are having a non-snow related emergency, please call 9-1-1.

HOC Snow Plowing Procedures

If you live in an HOC managed multifamily property, including Tobytown, Holiday Park, Pomander, Brooke Park, or Lasko Manor, HOC will coordinate plowing, shoveling and salting roads and sidewalks to maintain safe access. Due to lack of salt supplies throughout the region, no salting will be done until the storm has passed.

Third-party managed properties will coordinate snow removal according to each property’s needs.

Montgomery County Snow Plowing Procedures

Montgomery County's snow removal crews prioritize major roads and emergency routes before moving to residential areas.

• Track plowing operations in your neighborhood via the Storm Operations Map which can be found at: montgomerycountymd.gov/snow/
• If your street hasn’t been cleared within 24-36 hours after the storm ends, submit a service request to MC311 or through the County service request portal. Please give 36-40 hours if snowfall exceeds 15'', and 48-60 hours if snowfall exceeds 24''. 
• If a state road or highway hasn't been cleared within the same timeframe, call the State Highway Administration at 301-513-7300, or submit an online request through its customer care website.

Utility Emergency Contact Information

If you experience utility disruptions, please reach out to the following providers:

• Pepco (Electricity): 1-877-737-2662 or Pepco Outage Center.
• Washington Gas (Gas Leaks): 1-844-927-4427 or Washington Gas Emergency.
• WSSC Water (Water and Sewer): 1-800-828-6439 or WSSC Customer Service.

How to Report Downed Lines and Trees

• Downed Power Lines: If you see a downed power line, stay far away and report it immediately to Pepco at 1-877-737-2662 or through their website Pepco Outage Center.
• Downed Trees: Report fallen trees blocking roads or creating hazards to the Montgomery County Department of Transportation at 311 or 240-777-0311 (if calling from outside the county). You can also use the MC311 online portal.

Temporary Shelters

If you or someone you know needs shelter during the storm, Montgomery County will activate warming centers and shelters as needed.

• Shelter Information: Call 311 or visit montgomerycountymd.gov/homelessness.
• Transportation Assistance: The county may offer rides to warming centers for residents in need. Call 311 for more details.

Stay Updated

For the latest updates on road conditions, closures, and other storm-related information, check the Montgomery County Office of Emergency Management and Homeland Security on Twitter for updates: @ReadyMontgomery.

Sign up for text alerts via Alert Montgomery. Updates include information on County government and school status, weather alerts, infrastructure issues, and severe traffic issues.

For further questions or assistance, please contact 311 or visit Montgomery County, MD. Montgomery County is committed to keeping you informed and safe during this winter storm. For further updates, follow Montgomery County on social media.

The County’s Office of Emergency Management and Homeland Security (OEMHS) has developed a winter readiness webpage with tips for staying safe during freezing winter weather.

Montgomery County is committed to keeping you informed and safe during this winter storm. For further updates, follow Montgomery County on social media and visit the official Montgomery County website.

In addition to the Montgomery County resources described above, HOC remains available to assist you as well. Please feel free to reach out to us by phone at 240-627-9400 with any additional questions or concerns.

Please stay safe and warm.

Housing Opportunities Commission