November 15th, 2020 Vending Technology News
By Jeff Adair, Editor

For Houston’s Empire Vending, LLC, the decision to choose USA Technologies was a step that the company knew that they needed to take, if they wanted to continue providing the most efficient service to their 200 customers in the greater Houston area.  Empire partnered with USA Technologies to automate time–consuming operational activities so that they could start reinvesting their company resources on growing their business. USA Technologies, Inc is a well-known software services company that specializes in cashless payments and end-to-end technology solutions.

“USAT’s ability to provide a robust end-to-end solution, combined with its Customer Service Management Team’s training and product resources, was a key factor in our selection," said Jonathan Abernathy, Director of Operations, Empire Vending, LLC. "We identified vending management as a critical component to automating and modernizing how we run our business, from getting rid of pen and paper to better insight of our inventory and cash management. The ePort deployment has enabled more payment options for our customers.

"In addition, the Seed Cloud™ platform implementation has delivered scalability and flexibility, allowing us to manage all aspects of the organization, creating proficiencies that were not possible before. Never before has this been more evident than during the era of Coronavirus, as the real time data Seed provided gave us better visibility into what locations were live and needed servicing during the lockdown.”

When it comes to building a successful vending routes, warehouse automation and efficiency are important because it will eventually lead to the long-term growth of your business. Many vending operators have become overwhelmed with the day-to-day details of running their businesses, such as: inventory management, order picking, and managing digital advertising because those tasks can be tedious and take time.

Automate Your Warehouse

When it comes to keeping your vending machines stocked with products, it is one of the most essential part of your vending service business. Picking software that can seamlessly integrate with your existing software solutions so that your employees have the most optimized route through your warehouse to find the products that need to be stocked in your vending machines.

When you use software, and barcode validation, you can eliminate paper lists and wasted trips to the warehouse, while ensuring maximum efficiency so that your employees spend a minimal amount of time in the warehouse, and freeing up more time keeping your vending machines stocked. 

In today’s world, every business should ideally transition to the most advanced payment solutions available because customers expect to have multiple ways to pay.  ID Tech offers business owners advanced payment solutions, contactless, EMV, and barcode products.

Founded in 1985, the company has become a leading payment solutions provider with their infrastructure not just built by sales teams, but it’s supported by experienced engineers who are focused on developing the next advancements in technology.  Thanks to their success, ID Tech products aren’t just used by end–users, the company has also become a leading payment solutions provider for VARs and OEMs as well.

It doesn’t matter if you own a vending route, micro markets, ATMs, or kiosks, ID Tech offers solutions for each industry business needs.  ID Tech’s solutions for vending machines have longer–term deployment cycles and their payment solutions have to be reliable, or the operator is going to lose money.  With ID Tech, they’ve designed ‘future–proofed’ hardware solutions that can receive payments efficiently and accurately.  

The vending industry has evolved in 2020 as the Covid-19 pandemic has pushed operators to implement touchless technology so that their customers don’t have to touch any surfaces.  Even though touchless technologies are rising in popularity, some customers still want to have the convenience of being able to touch buttons. The big question is how can customers touch buttons, without actually touching them? 

A real solution is Optical Touch. With this multifaceted technology, vending operators can now offer their customers the convenience of being able to interact with buttons, without having to touch the vending machine. 
Got Tech News? Email Jeff
National Sales Director / Editor
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