On Monday January 29, we sent all IMRF Employers an email with an important checklist to prepare you for the New Employer Access system launching on March 4. The link to that email is here, in case you missed it.
The checklist includes information on:
- Refresher Training Available
- Filing Your January Wage Report
- Filing Your February Wage Report
- Preparing for Online Payment/Banking Changes
- Making Sure Your Current Employer Access Account is Active
- Reviewing Employees' Voluntary Additional Contribution Forms
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Completing Other IMRF Tasks Before February 21 at Noon
- Finding Answers to Your Questions in the New Member Access Learning Center
Expect Processing Delays and Longer Hold Times
IMRF anticipates temporary delays in customer service processing times, which is common during technology transitions of this magnitude. Our staff are advising IMRF members that it will temporarily take up to eight weeks to process applications. Please share this information with any employee who plans on applying for benefits.
We also anticipate longer hold times in the contact center during this transition and recommend using Secure Message in Employer Access whenever possible, to ask questions or submit information. We apologize for the inconvenience, and we appreciate your patience as IMRF converts to the new system.
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