Enabling secure payments via social media channels
Over the last decade, social media has become one of the most important channels through which customers interact with brands. However, growth in social commerce adoption has ground to a halt in recent years because of consumers' concerns about safety and security.
Brands have not been able to transact a complete sale within a social media environment because they have usually had to push customers through to another channel to take payment.
CardEasy Digital provides a simple, convenient way for businesses to accept payments directly from customers from within a social network or other digital environment with complete security. Georgia Woods explains how.
Some pitfalls of PCI DSS and GDPR to avoid for contact centres and remote workers
If you're holding payment card data within your organisation's contact centre environment you're always at risk from a data breach, even if you're PCI and GDPR compliant.
Many organisations have shifted calls and transactions to remote workers and outsourcers due to the COVID-19 pandemic, so it's even more important to remember that PCI and GDPR aren't magic bullets.
They cannot guarantee your organisation will not be the victim of a data breach or from personal information such as payment card data being compromised, especially if you've shifted some or all contact centre operations to a less supervised environment.
In this blog Aiden Dunning outlines some of the key security risks associated with outsourcing and homeworking and discusses how Syntec's CardEasy secure keypad payment by phone can reduce them.