Engage Bulletin: April 2020

SCORE Engage Bulletin

April 16, 2020

Distribution List: All Engage Contacts and Leadership

What's Happening with Engage?

SCORE HQ

SCORE HQ is continuing to support Early Adopters live in Engage and responding to questions, concerns, and feedback from volunteers. The Engage Team has rolled out the Engage System Status section on Support Center, which provides volunteers information on Engage enhancements and training updates, as well as reported issues and resolutions.

We are continuing to add to our training and support materials as well as resources available on the Support Center ahead of future waves, ensuring that their transition is as smooth as possible.

Early Adopters

Early Adopters attended their first listening session with SCORE HQ on April 7th. During this session, the Engage Team provided some system updates, stats and reminders on key resources. Volunteers provided constructive feedback that the Engage Team is incorporating into the Training Toolkit, which will be launched to the remaining chapters, to help provide more specific guidance on how to train your volunteers on the system.

Volunteers are continuing to work in the new system and provide feedback to SCORE HQ via email as well.

Wave 1

Wave 1 chapters attended the Live Journey Orientations in early April (Volunteer, Client Mentoring, and Event). Volunteers within each phase are preparing for their respective go-live dates spanning the next few months.

Wave 1 Chapters are also continuing to work through the Readiness Checklist. Chapters going live in May completed their checklists as of March 31. As a reminder, for chapters going live in June, their Readiness Checklist must be completed by Thursday, April 30.

Engage Testimonials

Below is some of the positive feedback SCORE HQ has received from volunteers who are either preparing for or have gone live in Engage:

" We have lots of questions and you’re doing wonders with answering them. Thank you."

" Will it be this fast when fully rolled out? We may have gone to heaven!!"

"You did a fantastic job in your presentation (Engage Volunteer Journey Orientation) that I had to reach out and compliment you. The presentation was smooth and polished... And it was impressive! Thank YOU for all that you do for us in the field."

Monthly Engage Resource

Each month we will highlight a resource (or multiple) that will assist chapters in their preparation for Engage. Please take some time to review the highlighted resource each month and reach out with any questions or concerns you may have.

For April, there are two resources that we want to highlight:

Client Mentoring Journey Training Articles - these articles provide the How To's of Engage within the Client Mentoring Journey. These articles should be the first stop for volunteers with questions about how to complete a task related to Client Mentoring in Engage.
Chapter Readiness Checklist - before going live in Engage, each chapter must complete their Readiness Checklist. The components of the Readiness Checklist (along with brief descriptions) can be found on the Engage Roll-Out Orientation article in Support Center, under "What Chapters Must do to Prepare".

Contact Updates

Engage Contact List for all chapters can be viewed here . If you have any contacts that need to be updated/removed please email [email protected] .

Questions?

If you have any questions about SCORE Engage or its roll-out schedule, please visit https://help.score.org or email [email protected] .