Good afternoon,

Last week we sent out an email introducing enrollment. Since then we have received a lot of questions. We have carefully considered your inquiries and have updated the FAQ sheet to reflect any questions we have received thus far. We know how important your pups and their care are to you, and we are working hard to make sure all pet parents have the necessary tools to make informed decisions when it comes to choosing the right Enrollment Plan. If you do not see answers to your questions below, do not hesitate to reach out.

New Pricing
Our new pricing is also included below. Over the last 3 years we have not increased our daycare or boarding prices, despite increasing wages for staff, cost of products, etc. The new Wellness Program has been crafted with careful consideration of both the needs of our pet parents and of this Dogtopia location. We will always work to provide the best care for your pups while they are here for daycare, boarding, or spa services. The new Enrollment Plans will offer more flexibility and the opportunity for creating a good routine for your pups. The price adjustment reflects the quality of care your pups receive when they visit us!

Thanks,
David & Julie Walker
Nicole E.
1 Day per Week: $32 weekly - 9% savings
2 Days per Week: $62 weekly ($31/day) - 11% savings
3 Days per Week: $90 weekly ($30/day) - 14% savings
Unlimited: $116 weekly ($19-$29/day) - 17+% savings


ENROLLMENT PERKS
  • Reduced Price From Daily Rate
  • Early Drop Off(6:30am)/Late Pick Up(7:30pm) -weekdays only
  • Guaranteed Pricing for One (1) Year
  • Free Treats on Treat Days
  • 10% - 40% Off Spa Services (plan specific)
  • 1 Day per Week - 10%
  • 2 Days per Week - 20%
  • 3 Days per Week - 30%
  • Unlimited - 40%
  • Guaranteed Daycare Reservations (w/ 48hr notice)
  • Priority Boarding Reservations
  • 10% Off Boarding Rates
  • Reduced Boarding Cancellation Requirements
  • Convenient Weekly Auto Billing
  • Eligibility for Dog of the Week (photo posted online & treat offered at nap time each visit that week)
Standard Daycare
Pay Per Play - Full Day: $35
Pay Per Play - Half Day: $20

Boarding
Standard: $50/night
Suite: $65/night
*Extended stay and multi-dog discounts are available.
*Peak boarding times & holidays are subject to a $5 additional fee per dog/night.
WHY SHOULD I JOIN DOGTOPIA’S WEEKLY WELLNESS PLAN?
Similar to a child in daycare, it’s important to keep your furry child on a consistent routine of socialization, education, and exercise. Our wellness programs allow you to enroll your pup in daycare every week and receive the best price! And you’ll have peace of mind knowing they are in a safe and comfortable environment developing positive behavior they can show off at home.

DO YOU REQUIRE A CONTRACT?
It’s an open-ended agreement. By enrolling, you are guaranteed pricing for 12 months. You may cancel or change your enrollment with a five-day notice.

HOW OFTEN AM I BILLED?
Billing is small, easy, weekly payments. You will get billed once a week on Sundays.

WHAT IF I MISS A WEEK OR A DAY?
We understand that issues arise that may require an absence. There are four “pause weeks” available to each dog during the year. Your enrollment will pause for up to a total of four weeks with no payment during that time. Each enrollment plan provides a total number of daycare days per week to use whenever you like. We recommend developing a consistent schedule for you and your dog, as dogs thrive off of routine. Unused daycare days do not rollover to the following billing cycle. We are here to help you determine the right plan for your desired attendance.

DOES MY WELLNESS PLAN OFFER ANY DISCOUNTS ON OTHER SERVICES?
Enrollment provides you with the absolute best price on our daycare and boarding services. We offer many perks with enrollment including discounts on spa services and boarding.

HOW DOES BOARDING WORK WITH ENROLLMENT?
Dogs on our wellness program are given priority for boarding reservations. If you aren't going to use your enrollment days for that week please notify us so we can pause enrollment. Pauses for boarding do not count towards the four pause weeks available during the year. Enrolled dogs will also receive 10% off boarding rates. If you’re not enrolled and are looking to board, you will be charged the standard rate.

IS MY DOG REQUIRED TO ATTEND DAYCARE THE SAME DAYS EACH WEEK?
Although that is best for your dog(s) and is highly recommended, it is not a requirement at this time.

CAN ENROLLMENT PLANS BE USED FOR HALF DAYS?
Enrollment plans are for full days only. If you are interested in half days, passes are available for purchase until March 7th - limited to two. Pass days can be split into half days. After March 7th, the only option for half days will be the pay per play half day option. Existing passes will still remain active until they expire or all days are used.

DO HALF DAYS HAVE A SPECIFIC TIME?
We do recommend half days to be either morning (7am-12pm) or afternoon (2pm-7pm). This helps with our daily planning and helps to not disrupt nap time for the other dogs. However, this is not a requirement this time.

CAN I PURCHASE MORE DAYS WITHOUT CHANGING MY PLAN?
Yes. Additional daycare days may be purchased without changing your plan and we will honor your discounted daycare rate as outlined by your specific wellness plan.

CAN BOTH OF MY DOGS USE ONE PLAN?
We allow one dog per wellness plan. If you have two dogs, you’ll need to purchase two plans.

CAN I PAUSE MY PLAN?
Yes. You have the ability to pause your plan for a total of four weeks per year at no charge. All pauses require a one-week minimum with a five-day notice. Please email your Dogtopia location to pause your plan or let us know during your next daycare drop off.

HOW WILL THE TRANSITION FROM MEMBERSHIP TO ENROLLMENT WORK?
If your pup is currently on a membership, it will renew as normal until March 7th. After March 7th, memberships will not be automatically changed to enrollment. You will need to come in to set up your pup on an enrollment plan. Any pups on memberships (as of Feb. 20th) will have the option to keep the free monthly spa package or opt for the updated perk: 10%-40% off all spa services.

NOTE: As we transition to our wellness program I wanted to remind everyone we are still the same people you have trusted with your pup and we will continue to provide the same level of care as we always have. Change can be scary but we are very excited about this change and see it as a major improvement in dog care!
We are looking forward to offering continued care and fun for your pups with a simpler pricing model! Again, if you have any other questions, feel free to reach out!

Your Dogtopia Family