Epic Upgrade - information and tips

Epic upgrade

Saturday, July 23

Epic quarterly upgrade is coming on Saturday, July 23. We've upgraded the way to learn about the changes, too. Now we have courses for each application available in Learning Assistant, including a bonus In Basket presentation (see below).

Please note: depending on your role(s), there may be more than one course for you to review.

Upgrade resources

Unfamiliar with Learning Assistant in Epic? You may need to log in. This tip sheet outlines the process.

Access Learning Assistant

In Basket overhaul. We heard you.

For years clinicians have been asking for Epic to improve the In Basket. Based on your feedback, we are updating In Basket with refined processes and streamlined workflows. You'll notice it has consolidated buttons, is more efficient, and has more options for personalization.

There are significant changes with this summer’s upgrade, so review the In Basket specific presentation in Learning Assistant to prepare.

In Basket information

In Basket key points:

The Reply and Forward buttons have been moved to the center of your tool bar and now have a floppy disc icon.
Messaging content will not be visible upon opening the Encounter. Click View Conversation to see the notes within that encounter.
Messages can be seen and saved in the Encounter's report in Chart Review. To access this information, double click on the message to open the report.
Result Management is now a single button. It replaces Result Note and MyChart Release.
Note is the new Quick Note.
Postpone and Comment in the In Basket are now found under Follow-up.
The Done button has replaced Complete, Review and No Action. Single click on Done from a message.

Prepare for Epic downtime

Epic is expected to be down for 60 minutes on Saturday, July 23, from 2 a.m. to 3 a.m.

Downtime resources

Epic Read-Only: a read-only copy of PRD before the system went down, found in your Citrix MyApps.
BCA PC: a designated PC for your unit/clinic reports, look for the BCA Icon installed on the desktop.
BCA Web: web-based access to all BCA Reports https://downtime.
Red binders: A red binder with necessary paper charting forms should be available within your unit/clinic.

Epic downtime impacts other applications

The following applications will be unavailable from 2 a.m. to 3 a.m. as part of the Epic upgrade. During this time, the following applications will not work, or you may receive an error if you try to access them. Please plan accordingly during this time.

Clinical Archive
ePre-Op
Provider Connection
Quality Link

Support and resources

Bookmark this page for easy access to our SP Online support site with info about submitting ITSM ticket, O365, and more.

For Epic support:

Start an Online Chat by clicking the link in your Epic toolbar or here: Online Chat .
Contact your Epic Phone Triage Team. They answer providers' calls first: select 1 for VIP access.
Metro Denver: 720-848-4000
Northern Region: 970-495-7540
Southern Colorado: 719-365-6789
YVMC: 970-871-2505
IMH: 307-721-4050
EPH: 970-577-4430
SRMC: 308-254-8098
Stride: 303-789-7133
Parkview: 719-584-4357

CME for Epic efficiency sessions

Have Epic questions? Want to work on your Epic efficiencies? Provider onboarding coaches are here to help. Schedule time today.

The University of Colorado School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing education credits to physicians. The University of Colorado School of Medicine designates this live activity for a maximum of 18 AMA PRA Category 1 Credits^TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Schedule coaching

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Learning Assistant

Learning Assistant in Epic has tips and workflow guides. Look for it on your Epic hyperspace toolbar. It is a curated library of tip sheets and simulations targeted to your role.

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