Program Highlights
The curriculum is built directly on BetterCulture's 7 Principles of Leadership©, a proven national framework designed by executives who built a 5-time "#1 Best Place to Work" organization. Rather than abstract leadership theory, every module delivers concrete vocabulary, tools, and mindsets to address real workplace challenges. All of this broken down in 6 months (one day each month)!
Month 1: Mission, Culture, & Excellence
- Core Focus: Establishing that culture isn't a poster on a wall, it’s driven by everyday leader behavior.
- Key Topics:
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Culture vs. Excellence: Why high standards and healthy workplace culture must coexist.
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Excellence & Internal Customer Service: Why "satisfied" customers are at risk of leaving, and how serving internal teams directly impacts external results.
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Recruitment & Selection: Aligning hiring practices with organizational culture from day one.
Month 2: Instilling Pride
- Core Focus: Turning ordinary job tasks into meaningful work that employees take pride in performing.
- Key Topics:
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Cosmos & Locals: Understanding employee mindsets and how they connect to company identity.
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Do You Know Your History? Leveraging organizational story and tradition to build buy-in.
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Strategic Recognition: Mastering second-hand compliments, proactive praise ("fishing for compliments"), and turning staff into brand advocates.
Month 3: Driving Employee Growth
- Core Focus: Shifting from "boss" to "coach" by helping staff succeed in work and life.
- Key Topics:
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The Magic Feedback Ratio: Striking the balance between constructive accountability and positive reinforcement.
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Success & Mentorship: Practical strategies like "Think Up Two" to continuously develop talent pipeline depth.
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A Sea of Possibilities: Fostering a mindset that embraces continuous learning and adaptability.
Month 4: Maintaining High Standards
- Core Focus: Protecting your top performers by addressing poor performance and toxic behavior directly.
- Key Topics:
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The DNA of Employee Error: Diagnosing whether performance gaps stem from training, systems, or attitude.
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Performance Conferences with Confidence: Conducting hard, necessary conversations without fear or hesitation.
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Goodbye to Option B: Removing toxicity and establishing non-negotiable standards of excellence.
Month 5: Decision-Making & Open Analysis
- Core Focus: Promoting thorough analysis, psychological safety, and debate before making strategic choices.
- Key Topics:
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The 360 Rule & Inverting Questions: Challenging assumptions by arguing the opposing side before executing decisions.
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Backward Planning: Mapping out operational strategies starting from the desired end state.
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Listening Dynamics: Knowing when a leader should step back, ask questions, and let the team build solutions.
Month 6: Managing Conflict & Workplace Culture
- Core Focus: Turning healthy conflict into productive dialogue while keeping work engaging and fun.
- Key Topics:
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The "Unspeakables" & Apologies: Addressing underlying team tensions before they ruin team chemistry.
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Empower Your Fun People: Recognizing that joy and humor increase retention and reduce burnout.
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Human Motivation: Identifying what employees actually need to feel fulfilled at work.
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