September 10, 2018
Escalator and Stairway Closure
Near Delta and United Ticket Counters
Other escalators open; minimal impacts expected
Summary of Impacts
  • One of six sets of escalators and stairs connecting Terminal B/C Ticketing to National Hall (concourse level), is permanently closed.
  • Delta and United passengers using the ticket counters can reach the security screening checkpoint from other escalators, stairs or elevators.
  • An escalator and staircase between Delta and United's ticket counters and the security screening checkpoint are permanently closed.
  • Temporary walls block access to the top and bottom of the escalator and staircase during their removal. 
  • Five remaining sets of escalators and stairs connecting the ticketing and concourse levels are available. Additionally, elevators are available.
  • The closure is to facilitate removal of escalators and stairs for the reconfiguration of National Hall as part of Project Journey.
  • Minimal impacts are expected.

Project Benefits
  • In 2021, National Hall will be reconfigured to a connected post-security terminal that allows ticketed passengers to move freely between all gates in Terminals B and C.
About Project Journey

When Project Journey is completed in 2021, two new 50,000-square-foot buildings with security checkpoints will replace three smaller checkpoints currently serving Terminal B/C – increasing the post-security space to include all of National Hall and its premier shops and restaurants for ticketed travelers. In addition, a new 14-gate concourse will replace Gate 35X – ending the need for travelers to ride buses to board regional jets parked outside. Concourse amenities will include jetbridges, holdrooms, concessions and an American Airlines Admirals Club lounge.
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