Essential Services
The movement of goods within the supply chain has been deemed an essential service. This extends to the services of customs brokers, logistics providers and carriers. HOC provides these essential services and we have taken all measures to ensure the continuation of our service levels for our clients and associates. HOC has gone 90% remote, all staff remain available via phone and email as per usual. HOC is well positioned to expedite the global/cross-border movement, clearance and delivery of your goods, ensuring that the global supply chain keeps moving.
HOC can provide necessary services such as short term storage, airline or port transfer and local delivery.
In the U.S. the Department of Homeland Security issued a memorandum on the identification of essential critical workers. Full information can be found at:
HOC COVID19 PROTOCOL - Drivers
All drivers must remain 6 feet apart from each other and other personnel. We only allow ONE person into the driver waiting area. All other drivers must wait inside the vehicle. Drivers must be wearing gloves and masks in order to be served. If no cargo control number is readily available, or shipment is not available, driver will be asked to leave the waiting area.
The following information was provided in an email from Air Canada Cargo. An official communication will appear later today on the
Air Canada Cargo website, under the News tab.
Due to the current situation, we understand that lots of companies in Canada have been or will be forced to close and you probably have customers panicking about storage.
Therefore, Air Canada Cargo has adjusted the current free time allotted to General Cargo storage in Canada from 2 to 10 days. Our system has been updated and will correctly charge storage when they apply under the new policy.
All other solutions storage time frames remain unchanged.
Please note that this change to storage Fees for General Cargo is applicable in Canada ONLY.
**If your business is impacted ,
HOC can provide necessary services such as short term storage, airline or port transfer and local delivery.**
Canadian Food Inspection Agency's National Import Service Centre (NISC) is working to prioritize workload
The CFIA is aware that the COVID-19 pandemic is having operational impacts for our industry partners. The National Import Service Centre is working to prioritize the workload, while experiencing a higher call volume than normal.
Please refrain from calling to check on the status of your shipment, unless submitted via IID and four hours has passed since submission.
You may also wish to contact us via email at
[email protected] for information on your shipments.
In addition, during this period and until further notice, we will only be accepting enquiries via email during weekends.
We wish to ensure that you are kept informed as we all navigate the ever-changing COVID-19 outbreak. To this end, we have also established a web page,
Inspection.gc.ca/covid19-industry that will provide industry-specific up-to-date information.
Thank you for your patience and cooperation.
