Welcome to... ITIL ® Island
Whether you have been "ITIL"-ized for years - or you are new to ITIL -
ITSM Academy has a supply of resources to help you navigate your course.
For your reading pleasure:
  • "Webucations" (free webinars)
  • ITIL 4 Survey
  • ITIL 4 Course Information WITH DATES!!!
  • ITIL 4 Certification Scheme
  • ITIL 4 Resources
  • ITIL 4 Readiness Assessment
  • Guaranteed to Run (GTR) Classes
Missed Last Months Webinar?
Watch it on YouTube

Listen to recording if you:  
  • Want to know what’s new in ITIL 4 Change Control
  • Have an unpopular CAB
  • Need help doing change management in a DevOps world
Presenter: Greg Sanker, CIO, Author, speaker, practitioner - with over 30 years experience
Learning Credits

Can’t bring us to your location for onsite training? No worries, you can still save on our Public Education by purchasing Learning Credits for individual or multiple team members.

Credits are Flexible and Save you Money! Learn More   
And here it is...
ITIL 4 Certification Scheme
To obtain the designation ITIL Managing Professional (MP) or ITIL Strategic Leader (SL), the candidate must complete all modules in each stream.

ITIL Strategist: Direct Plan & Improve is the universal module.
It's the same class, in both streams.

Don't worry, we walk you through it, step-by-step, below.
🌟🌺🍄 Help Us Help You 🍄🌺🌟
We have stood up a super short survey to help us
determine our roll-out schedule for ITIL classes.
ITIL 4 Foundation

Our next public class is in our virtual classroom Sept 24-27.
It is Guaranteed to Run, and there are still seats available.

ITIL 4 "advanced" Classes

BUY ANY OF THE COURSES NOW
and receive a complimentary seat in ITIL 4 Foundation.

Offer good through
December 31, 2019. 
Managing Professional Transition
... the "bridge" course

17 ITIL v3/2011 Credits required to attend.

Receive a FREE seat in ITIL 4 Foundation,
when you register for your MPT seat.

Class is Guaranteed to Run (GTR) and filling quickly!
If you want to be in the September class (first global delivery week) register now to secure your seat.

Virtual Classroom: View More or Register
Sept. 30-Oct. 3 | Dec. 16-20 | Feb. 24-28
We are awaiting additional/final details on the courses below,
expected to be released to us by AXELOS in August.
ITIL Managing Professional "Stream"
Note: this is the stream, and not a single class...
(ITIL MP, column on the left in the image)

The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows.

Targets IT practitioners working within technology and digital teams across businesses.
Create, Deliver and Support
**1st COURSE DATE DECEMBER 10th**

16 hour course for practitioners managing the operation of IT-enabled and digital products and services, and those responsible for the end-to-end delivery.
Drive Stakeholder Value
First course date will be added soon.

16 hour course for practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.
High Velocity IT
First course date will be added soon.

16 hour course for IT managers and practitioners involved in digital services or digital transformation projects working within or towards high velocity environments.
ITIL Strategic Leader "Stream"
Note: this is the stream, and not a single class...
(ITIL SL, column on the right in the image )

The Strategic Leader scheme recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services.

Becoming an ITIL SL demonstrates that the individual has clear understanding of how IT influences and directs business strategy.
This universal module is in both the
ITIL Managing Professional
AND Strategic Leader streams.
ITIL Strategist:
Direct, Plan and Improve
The "two-fer" class
**1st COURSE DATE DEC. 3**

16 hour course for managers of all levels involved in shaping direction and strategy or developing a continually improving team. It covers both practical and strategic elements. 
ITIL Leader: Digital and IT Strategy
First course date will be added soon.

ITIL Strategic Leader (ITIL SL) recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL Strategic Leader (ITIL SL) demonstrates that the individual has a clear understanding of how IT influences and directs business strategy.
Click to see our
Guaranteed to Run (GTR) Classes

All held in our virtual classrooms - log in with your instructor and all the other learners. #LifelongLearner
Click Here to watch... ITIL 4. The Next Evolution.
We share – at a high level – key ITIL 4 concepts and how those concepts support the management of modern IT services.

If your organization is leveraging agile, lean and DevOps practices, you will like what you see in this current evolution of the ITIL framework.
Who Moved My Process?

 There are some misconceptions about  ITIL 4   and its use of the term ‘practice’ vs. ‘process’ as a component of its recently introduced service value system... Read the Blog
New to the Service Catalog
ITIL 4 Readiness Assessment

We are pleased to announce with our trusted friends at OwlPoint , we are launching several new joint services to help our customers understand ITIL 4 implications and opportunities. Our expanded service catalog, powered by OwlPoint, includes:
  • ITIL 4 Readiness Assessment
  • ITIL 4 Design & Implementation
  • ITSM Assessment
  • Value Stream Mapping

The ITIL 4 Readiness Assessment will determine your organization's posture against ITIL 4 Best Practices and what’s needed to move from ITILv3 to ITIL 4. Read more about OwlPoint's Readiness Assessment and other services.

OwlPoint is an authorized AXELOS Consulting Partner (ACP) and
the only US based organizations licensed by AXELOS
to provide consulting services on the ITIL Portfolio.

To learn more, please contact us .

To ALL of our alumni, supporters, champions and friends who have been with us for so many years...
THANK YOU!
We wouldn't be here without you!!
~ Lisa and Team