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This Month's CE Credit Webinar: Nov. 15
Be Efficient in the Exam Room

You feel like a firefighter, rushing from one exam to the next...and you're running 30 minutes late for appointments. An angry mob of clients are waiting in the lobby. How can you efficiently see patients while maximizing compliance?

Join me on  Thursday, Nov. 15 at 12 to 1 and 3 to 4 p.m.   ET   for two live webinars on "Be Efficient in the Exam Room."   What you'll learn:
  • Understanding exam flow for efficiency
  • Organizing appointment flow for better client experiences
  • Setting protocols for types of technician appointments and which hours to offer
  • Defining exam tasks for the receptionist, technician and veterinarian
This CE course for your entire team includes:
  • Live and recorded webinars
  • Handout
  • Online test
  • 1 hour of CE credit
  • CE certificate
  • Unlimited playback of recorded webinar
Not available Nov. 15? Your enrollment includes unlimited playback of the recorded webinar, letting your team may learn at its convenience.

Video Tip of the Month
The #1 Question to Ask to Keep Exams on Time
Telephone Tip of the Month
Text or call clients when they're late for exams
When a client is 15 minutes late for a pet's appointment, text or call her. Use a texting service through your practice-management software or a third-party provider. If calling, say, "Hello, <client name>. This is <your name> from <Your Veterinary Hospital>. We expected to see you and <pet's name> at 3 p.m. Please call us to let us know you're on the way or need to reschedule your exam. We want to help <pet name> get the medical care he/she needs. You may reach us at 555-555-5555."

Get more training in my 1-hour CE course, Be an Efficient, Energetic Receptionist.

Upcoming Seminars & Webinars

Nov. 15, 2018
12 to 1 and 3 to 4 p.m. ET
Phone: 720-344-2347

Dec. 20, 2018
Webinar: Lead clients' decisions with yes-or-yes choices 12 to 1 and 3 to 4 p.m. ET
Phone: 720-344-2347

Wishing you great client experiences,

Wendy S. Myers, CVJ
Communication Solutions for Veterinarians Inc.

© 2018 Communication Solutions for Veterinarians. Contact us for reprint permission.
Communication Solutions for Veterinarians
(720) 344-2347