Better organizations. Better results.
January 2019
2018 Wisconsin Forward Award recipients announced 

Wisconsin Forward Award, the state's premier organization for assessing and recognizing high-performance leadership and management principles, has announced that Black River Memorial Hospital has been awarded  the Wisconsin Forward Award of Excellence - the highest level of achievement possible under the Wisconsin Forward Award.

During a ceremony on January 10, Black River Memorial Hospital (BRMH) was honored with the Wisconsin Forward Award of Excellence.  Pictured are (l-r) Chief Medical Officer-Dr. Esteban Miller, Chief Nursing Officer-Melissa Bergerson, President and CEO of the American College of Healthcare Executives- Deborah Bowen, Chief Executive Officer-Mary Beth White-Jacobs, Chief Operating Officer-Holly Winn, Chief Finance Officer-Matthew Streeter and Liz Menzer-Executive Director, Wisconsin Center for Performance Excellence.
Milwaukee County Department of Health and Human Services (DHHS) a provider of a wide range of life-sustaining and life-saving services to children and adults in Milwaukee County, received  Proficiency recognition  for making significant progress in successful implementation of quality management practices .  DHHS is one of 13 Milwaukee County departments reporting to the County Executive and the County Board of Supervisors.

Wisconsin Forward Award, Inc. was created in 1997 by the Governor's Council on Workforce Investment to advance the competitive position and world-class status of Wisconsin organizations in the international marketplace, and to enhance learning, continuous improvement, and enterprise performance. The award, modeled after the Baldrige National Quality Award program, promotes excellence in organizational management, recognizes the achievements and results of Wisconsin organizations implementing performance excellence systems, and publicizes successful performance excellence management strategies.
What drives success in high performing organizations? Learn how role model organizations of all sectors and sizes have achieved outstanding results by using the newly released 2019-20 Baldrige Excellence Framework

For more than 30 years, the Baldrige Excellence Framework has empowered organizations to accomplish their missions, improve results, and become more competitive. The Baldrige Excellence Framework includes the Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results.

Join former national Baldrige judge and international expert, Steve Hoisington in Madison February 27-28, 2019 for an interactive "deep dive" into the Baldrige Framework. Optimize your understanding of the Framework, and learn to successfully apply the Criteria for Performance Excellence in your organization. Group pricing is available.

Space is limited and we expect the two-day seminar to fill quickly.  Visit our registration page to learn more about Steve Hoisington, and how to reserve your seat.
Have you heard about the amazing 2018 national Baldrige winners, and are wondering what the "Baldrige Buzz" is all about?  Has it been a few years since your last application, and your organization needs of a refresh? Do you want to delight your customers, engage your workforce and optimize performance? Are you a new examiner seeking to better understand the Baldrige Framework? Our one-day workshop is just the ticket.

Throughout 2019, we will be holding four sessions of our popular, interactive, affordable workshop: The Principles of Performance Excellence: Baldrige 101, around Wisconsin.  The next 2019 workshop is set for April 11 in Fond du Lac. The tentative schedule is as follows: July 18 in River Falls; and October 17 in Stevens Point. Custom workshops at your site are available upon request.

Get notified of the dates and locations of upcoming workshops.
Terri Urbanek Named 2018 Examiner of the Year

It is the annual tradition of the Wisconsin Forward Award program to honor a member of the Board of Examiners for distinguished service.  T erri Urbanek served in team leadership roles throughout her long tenure with the WFA program, and assisted in the development of training and a toolkit for team leaders. Her expertise, consistency, and unwavering commitment to her team and the WFA program are exceptional and much appreciated.  Thank you, Terri!  Well done.


Using Leading Indicators to Improve Performance

Scoreboards, scorecards, dashboards...what is the most effective way for your organization to measure and display key data so it can be used and improved?

We get lots of requests for information on scorecards and dashboards. So we called upon our friend and data guru Kay Kendall to facilitate this webinar. Kay will discuss the different types of measurement systems and data displays including scoreboards, scorecards, and dashboards.  She will also emphasize the importance of identifying and using leading indicators. You'll have an opportunity to conduct a self-assessment of your own organization's performance measurement system.  Meet our facilitator, Kay Kendall [ more]

Our Tuesday webinar series is always free, and   preregistration is requested.   

January webinar link

Use this link to listen to our January webinar with Urvi Patel, Director of Quality Improvement at  the American Health Care Association.  ACHA's award program is aligned with the Baldrige Framework. We apologize for the technical difficulties.

The Wisconsin Center for Performance Excellence, in partnership with our friends at MiPRO, features a complimentary webinar on the 2nd Tuesday of each month from 11 - noon central. Webinars will feature performance excellence experts and practitioners from various sectors who will share insights to help you and your organization get better, faster.  Webinars are archived here.
Invest in the mission of the Wisconsin Center for Performance Excellence.  To learn more, click  here.    WCPE is a 501c3 non profit organization. Your membership support expands our mission.
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