Better organizations. Better results.
July, 2018
WCPE is a proud co host of the the 2018 Baldrige Fall Conference in Denver!  Make plans to join usEarly bird savings through 9/7/18

If your third quarter results are not meeting expectations, perhaps it's time to
sharpen your focus on key metrics that will create the results you need, and your customers expect. 

Our friends at  MiPRO are ready to help. Note the new date: September 11th.

The Metric of Urgency Way or MoU (based on the principles of Lean Six Sigma) is a methodology designed to work within any process improvement framework and deliver Meaningful impact.  MoU Way links business strategy to operational execution using a key metric called The Metric of Urgency. 

Join Michael Gratz from MiPRO and learn how to select key metrics that deliver the change that matters.  Explore problem statements, leading and lagging metrics, and how your organization can create Meaningful Impact by staying focused on the vital few projects.

This workshop is hands-on using more than 15 exercises to learn how MoU and the MoU Way deliver results.  Participants are invited to develop a Metric of Urgency Scorecard on a need facing their organization during the workshop.  Did you miss our recent webinar on the Metric of Urgency?  You can view it here.


When a WOW moment in customer service takes place, it doesn't happen only for the benefit of the customer - it occurs for the employee simultaneously.  Inspiring your team to make that connection is the single, greatest tool for maintaining a culture of service excellence.

WCPE is pleased to  join the Performance Excellence Network in announcing
  a special learning retreat
Friday, October 5: "Creating WOW World Class Service Moments: the Disney Way!"  The retreat will be facilitated by Louie Gravance, former Disney Institute Professor and will be hosted at the Lowell Inn in Stillwater.  The retreat is intended for leaders at all levels and professionals that have frequent direct contact with customers.

This high energy, interactive session explores what a WOW moment looks like, sounds like and feels like - and why delivering them is good for everyone involved.  The session is full of tools and proven methods used at Disney to take leaders from thinking to feeling to action.  Learn more  about this cool opportunity in Stillwater MN!

WCPE members enjoy specially discounted pricing.  Not sure if your organizational or individual membership is current? Contact us at  Visit our membership page for details and convenient online membership forms.

Register now for the  8th annual Lean Continuous Improvement Summit  (aka Lean Government) set for September 10 at the American Family Conference Center in Madison. 

Lean and continuous improvement methods and practices have been essential ingredients in the recipe for market competitiveness for tens of thousands of manufacturers and business service firms across the world. These great ideas help make our flights safer, our food more affordable, and our clothes last longer. They can also make us better public servants and educators! Lean leads us to the ultimate win/win: we become better stewards of our resources and we achieve greater enjoyment and satisfaction in our work. 

The Summit will feature intensive presentations facilitated by experts on topics like Design Thinking, Standard Work, and Lean Business Transformation, as well as a showcase of  successful lean continuous improvement initiatives from the public and private sector.  American Family Insurance will host a number of Gemba Walks, and showcase their Lean journey during the conference. 
Join our mailing list to receive updates or indicate your willingness to participate in the Summit.
Updates will be posted to our conference page.

Chris Vogel specializes in the development of Lean Leaders and Administrative Lean.  Join us on   August 14  as he    explains how organizations can  transform the results from your processes in 90 days.  Learn more about Chris, the webinar, and how to register for this free webinar: 
The Wisconsin Center for Performance Excellence, in partnership with our friends at MiPRO, features a complimentary webinar on the 2nd Tuesday of each month from  11 - noon central. Webinars will feature performance excellence experts and practitioners from various sectors who will share insights to help you and your organization get better, faster.  Past webinars are archived here.

Are you ready to capture your organization's story, processes and results in a high quality Wisconsin Forward Award application?

This one-day workshop includes a copy of the Baldrige Framework (a $30 value) and a Writing for Baldrige Handbook.  The workshop format will feature lecture, large group and small group breakouts, will cover topics such as:

  • A Brief Overview of Baldrige Criteria
  • Your Process vs. Writing Team
  • The Organizational Profile Foundation
  • Good, Better, Best Responses to Process Items
  • Images, Tables, and Diagrams, Oh My!
  • Good, Better, Best Responses to Results Items
  • Intent to Apply & Glossary Tips
  • Project Management Pearls
Whether this is your first application, or you are refining your next submission, you will find relevance in this workshop. Email us for details on Baldrige 101 (September 20) and Application Writing (October 18).
Invest in the mission of the Wisconsin Center for Performance Excellence.  To learn more, click  here.    WCPE is a 501c3 non profit organization. Your membership support expands our mission.
Leadership Members
Metastar logo-white

Like us on FacebookFollow us on TwitterView our profile on LinkedIn