Excellence in Safety: Our Commitment to Controlled Substance Integrity 

Dear Friends and Colleagues,


In emergency and critical care medicine, trust is everything. It is the foundation of every referral, every patient interaction, and every outcome we work toward together. At Animal Emergency Hospital (Volusia, DeLand, and Palm Coast*), we remain deeply committed to maintaining the highest standards of safety, accountability, and transparency—both in patient care and in the systems that support it.

Our approach to controlled substance safety includes:


Technology-Driven Precision

We utilize the Cubex® Inventory Management System to accurately track and dispense medications, supporting real-time accountability and minimizing the risk of error.


Structured Oversight Protocols

All controlled substance access follows strict verification procedures, including dual accountability measures, to ensure consistency and integrity across all locations.


Continuous Patient Monitoring

With 24-hour staffing at our Volusia and DeLand hospitals, hospitalized patients receive uninterrupted nursing oversight and attentive care.


Operational Consistency

Standardized inventory and ordering processes allow us to maintain reliable access to critical medications while supporting efficient hospital operations.


Team Support and Accountability

We maintain dedicated administrative and HR support to ensure appropriate oversight, reinforce protocols, and support our team in upholding professional standards.

We believe that excellence in patient care extends beyond medicine—it includes the systems, safeguards, and culture that ensure every patient is treated in a safe, well-managed environment.


Grateful for the trust you place in us, we remain committed to being a reliable partner in the care of your patients.


Sincerely,

The Leadership Team at Animal Emergency Hospital Volusia, DeLand, and Palm Coast

Resources you may find helpful for your clinic:

For more information about our services or to make a referral, please call 386.252.0206 (Ormond Beach), 386.252.0337 (DeLand), 386.777.7431 (Palm Coast), or email info@animalervolusia.com.

696 S. Yonge St,

Ormond Beach, FL 32174

OPEN 24/7/365 

386.252.0206

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2100 E. New York Ave.

DeLand, FL 32724

OPEN 24/7/365

386.252.0337 

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124 Flagler Plaza Dr.

Palm Coast, FL 32137

OPEN 7 DAYS/WK*

386.777.7431 

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*Our new facility in Palm Coast is opening May 20th! Please join us for an Open House Thursday, June 4th from 5pm-8pm. Watch for your invitation. We're currently working from our onsite mobile unit 7 days a week, Monday–Friday: 4pm to 1am, Saturday: 2pm to 12am, and Sunday: 12pm to 12am.

"Mission First Heart Always Pride in Every Step"

If you need additional brochures or magnets, please reach out to us at info@animalervolusia.com.

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