Dear CopperPoint Policyholder:
We are pleased to announce exciting enhancements to our customer portal, aimed at improving your ability to submit and manage your claims. In addition to making online payments and reporting payroll, these enhancements will be available on October 1, 2018.
In our Customer Portal, you’ll see new convenient tools for viewing and managing your account.
For Claims, you’ll experience a significantly improved claims interface including:
- Visibility into claim adjuster notes
- Ability to download all claim details, including loss runs
- Expedited claims reporting
- Ability to upload report of injury form
- Ability to upload images, pdfs and other key supporting documents when filing a first notice of loss (FNOL)
- Immediate access to claim information – claim number, adjuster and adjuster’s contact information
For Billing, based on customer feedback, we’ll be offering new recurring [automatic] payments via ACH/EFT effective with your 2019 policy renewal.
These enhancements will require that we undertake a major network update.
Please note that our online systems including the customer portal will be unavailable from Thursday, 9/27 at 6 p.m. until Monday, 10/1 at 9 a.m.
If you need assistance, please contact your agent.
These changes will help us get closer and go further together. Thank you for your business.
Sincerely,
