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NEWSLETTER
January 2025: Issue 10
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Happy New Year! We're thrilled to share our January Harris Govern Newsletter with you! Inside, you'll find exciting updates, valuable insights, and exclusive perks tailored just for you. Thank you for being such a valued part of our Harris Govern family! | |
In This Issue
Client Highlights
Sales Team Updates
GIS Deeds Service
Upcoming Exclusive Webinars
Save the Date - Conferences
Countdown to HGTC 2025
Exciting NEW Product Updates
Customer Support Updates
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Cheers to a Bright New Year: Embracing Opportunities Together!
As we wrap up another successful year, we want to take a moment to express our gratitude for your continued partnership and support. The upcoming year is brimming with exciting opportunities, innovations, and enhancements that we can't wait to share with you.
Together, we will navigate new challenges and celebrate our victories. Here’s to a prosperous new year filled with growth, collaboration, and shared success. Thank you for being an essential part of our journey—let’s make 2024 our best year yet!
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TeamSupport Community Forum
We’re thrilled to unveil our NEW TeamSupport Community Forum—your upcoming resource for insights, collaboration, and community support! This forum has been designed with you in mind, providing a dedicated space for sharing ideas, asking questions, and finding inspiration from your peers.
Why You’ll Love It:
Our Community Forum will be open to ALL clients with TeamSupport, making it easy to stay connected, informed, and empowered.
What to Expect:
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Community Connections: Whether you want to explore best practices or troubleshoot issues, this forum-style community lets you connect with other clients who share similar goals and challenges. It’s a space to learn from real experiences and gather diverse perspectives.
Exclusive TeamSupport Community Forum Webinar
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Get ready!!! In January 2025, we're kicking off our 2025 Webinar Series with an exclusive webinar to introduce the all-new TeamSupport Community Forum!
Join us live to discover its powerful features, learn how to leverage it to its fullest, and take your support experience to the next level!
Everyone who attends the webinar will be entered into a drawing for a chance to win an Amazon gift card!
Click the link below to register for the webinar. Spots will fill up fast!
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2024 Client Halloween Costume Contest
A big thank you to everyone who joined our 2nd Annual Harris Govern Client Halloween Costume Contest! Your creativity and Halloween spirit made it such a fun experience, and we loved seeing all the fantastic costumes. We truly appreciate your participation and can’t wait for next year’s contest!
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Congratulations to Waller County Appraisal District
on Winning 1st place!
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Waller County Appraisal District - Orange is the new CAD! | |
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Client Go Lives and Upgrade Announcements
We want to thank the Harrison Central Appraisal District on selecting Harris Govern’s HGO Collections awarded in the 4th quarter 2024.
Congratulations to Bee County Appraisal District - Deb Castaldo and her staff have gone Live on PACS Appraisal!
Alamosa County, CO – Treasurer went LIVE in September 2024!
Asotin County, WA: The Assessor’s Office and the Treasurer’s Office went live with PACS Appraisal & Collections on September 20, 2024. The Project was kicked-off and LIVE within 7 months!
City of Janesville, WI: The Assessor’s Office went live on Govern OpenForms Version 7 in phase 1 of the project. It is an exciting moment for the City as we embarked on the Land Management project for phase 2, couple with implementing eGovern for the City.
City of Bowling Green: The City further upgraded to OpenForms Version 7.
Q1 2025 Go-Lives: We are planning the following Go-Lives for Q1 2025:
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City of St. John’s, NL: The City is planning on going live with OpenForms Version 7 for Tax Billing & Collections.
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Town of Southampton, NY: The Town’s Assessor’s Office is planning to Go-Live on OpenForms Version 7, while bringing Tax Billing & Collections to Version 7 as well.
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Sales Team Update
We are excited to announce that Candida Williams has taken over all Account Management duties for all our clients/customers.
She will be the main point of contact for client sales requests, escalation point for client issues, and anything relating to managing the client. She will also retain her role as Vendor and Partner Manager/Relations.
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GIS Deeds Services
GIS Team Update: Driving Results and Delivering Value in 2024
By: Mike Gerhold
As 2024 progresses, our GIS team has been hard at work, achieving remarkable milestones to support our clients’ mapping needs. So far, we’ve successfully mapped over 16,000 parcels this year, reflecting our dedication to precision and efficiency.
The Texas MAP (Method and Assistance Program) reviews continue to grow more demanding, but our team is rising to the challenge. In addition to processing changes from corrections, deeds, and plats, we’re going a step further to provide our GIS clients with something invaluable: an Excel sheet detailing any unmapped Real accounts.
This excel sheet gives our clients actionable insights into parcels that are not yet mapped, enabling them to research and address gaps. This proactive approach not only supports compliance but also helps counties improve their GIS mapping completeness, making it easier to meet and exceed MAP requirements.
Our team’s expertise and commitment to client success have made this resource an indispensable tool, offering value in the world of GIS mapping. We are proud to deliver results that help your county stay ahead of the curve.
If your county is looking for ways to enhance its GIS services and mapping accuracy, our team is here to assist! Let us help you reach your goals with tailored solutions and unparalleled expertise.
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Customer Support Update
Turning Challenges into Milestones: What’s Next for Client Services
By: Mark Tesreau
In 2024, our Client Services team transformed unforeseen challenges into opportunities, turning adversity into a year of growth and enhanced service for you.
Adapting to significant changes was no easy feat, but the team’s unwavering determination, resilience, and ongoing commitment to refining our internal processes drove remarkable progress. By Q4, we achieved the shortest response times by quarter recorded at Harris Govern since we began tracking this metric seven years ago.
The team’s achievements didn’t end with improved response times. In addition, our dedicated analysts, systems specialists, and developers:
· Resolved 96.7% of 16,601 support tickets opened in 2024.
· Resolved 94.5% of 18,399 total tickets opened in 2024.
· Improved average resolution time from 8 days in 2023 to 7 days in 2024.
While we’re proud of these accomplishments, the pursuit of excellence never ends. To build on this success, we’ve outlined several key initiatives for 2025 that aim to enhance your experience even further:
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Faster Response Times: Continuing to improve response times to minimize disruption and better meet your needs.
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Team Expansion: Hiring additional support analysts to boost capacity and ensure faster resolutions.
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Knowledge Base Reorganization Initiative: Adding more content, consolidating resources, and improving searchability to empower you with quick access to answers.
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Enhanced Collaboration with R&D: Strengthening communication to address escalations and deliver solutions for your most pressing needs.
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AI Investments: Leveraging advanced tools to provide accurate and timely solutions tailored to your requirements.
Thank you for your continued trust and partnership. As we look to the future, we remain steadfast in our commitment to delivering the excellence you deserve. We look forward to sharing exciting updates and connecting with you at the 2025 Harris Govern Training Conference this March.
Performance data as of December 5, 2024.
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Upcoming Webinars
EXCLUSIVE FREE LIVE WEBINARS
Secure your spot now before spaces fill up!
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At Harris Govern, we're dedicated to empowering you with the knowledge and tools you need to thrive. That's why we've put together a series of interactive training sessions designed exclusively for our valued clients like you. Spots are filling up quick, so be sure to register today.
Here's what you can expect:
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Valuable Insights: Gain valuable insights and industry best practices directly from our experts to enhance your operations
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FREE to Register and Attend: These webinars are completely free to register and attend, as part of our commitment to supporting your success.
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Exclusivity for Our Clients: These sessions are exclusively for our clients, providing you with tailored guidance and support.
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Exclusive Client Webinar Schedule | |
| Webinar | Date | Time | REGISTER HERE | | TeamSupport: Community Forum | January 16th | 1:00 PM CST | Click Here | | Online Appeals with BIS | March 12th | 1:30 PM CST | Click Here | | HGO Collections | May 14th | 10:00 AM CST | Click Here | | |
We look forward to seeing you and your teams at our upcoming webinars! Please reach out to your Account Manager if you have any questions. All Webinars are posted in TeamSupport under KB Articles/Webinar Series. | | |
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The Sales team calendar is filling up as Harris Govern will be exhibiting at many conferences next year. Be sure to mark your calendars and come and see us at the following conferences:
SCATT (SC Association of Auditors, Treasurers & Tax Collectors)
February 5-7, Columbus, SC
TAAD (Texas Association of Appraisal Districts) -Diamond Sponsor
February 16-19, 2025, Austin, TX
GIS Valuation Technologies
March 3-6, Columbus, OH
TSAA (Texas School Assessors Association)
March 23-26, San Marcos, TX
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Harris Govern Training Conference
HGTC 2025
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If you haven't already registered, don’t miss this prime opportunity to join us March 16-19, 2025, at the beautiful Hyatt Regency Hotel in Frisco-Dallas, TX. You''ll experience expert-led training, peer networking, collaborative learning, skill-building and so much more!
Our agenda includes 5 educational tracks (for a total of 63 sessions eligible for CEU credits) in addition to a learning lab track! CEU credits are offered for TDLR, TACA, IAAO, WA DOR, and AZ DOR.
The registration fee is $695.00 per person. Don’t wait—spots are filling up quickly! Secure your spot today by clicking the button below!
Our Client Appreciation Banquet - Western Theme!
Tuesday Evening, March 18th, 2025
Hyatt Regency Hotel - Frisco-Dallas, Texas
The night will be packed with excitement:
A mechanical bull, DJ, casino games, make your own BBQ dry rub station, a Western-themed photo booth, prizes, and so much more! We look forward to seeing you there!
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HGTC 2025 Hyatt Regency Room Block
The hotel block for the Harris Govern Training Conference at the Hyatt Regency Frisco-Dallas is open and the rooms are going fast!
The Harris Govern discounted rate is $201.
IMPORTANT!
Kindly ensure you complete conference registration before booking a hotel room.
If you've reserved a hotel room but do not plan to attend the conference, please inform us so we can release the room for clients on our waitlist.
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Our products are constantly evolving. Don’t miss out on these features and fixes! Be sure to check out the release notes for more info!
PACS
By: Nicole White
Explore the latest updates for PACS-TX, PACS-WA, and PACS-FL, including new features, enhancements for online services, and upcoming releases scheduled for 2025. Learn how these changes improve efficiency, legislative compliance, and user experience.
Click here to read the full article and discover what’s coming next!
RealWare & CollectWare
By: Larry Reeves
What’s New
Enhancements for Arizona
- New warrants imports were developed for our Arizona clients.
- Created a custom report that allows the county to print, email, and save copies of internally created tax bills.
- Created two new custom tax bill export files that can be manipulated and sent to the print vendor.
- Added functionality to allow the county to add a “future” fee to a tax account for delinquent taxes.
Enhancements for South Carolina
- Auditors Vehicle functionality is moving forward with expected 2025 delivery dates.
Enhancements for Colorado
- Altered refund functionality on TRCs with Tax Liens to change how certain interest categories will be carried forward.
- Added additional editable fields for Journal Entry and Miscellaneous Receipts.
- Made changes to the Transactions Grid to add a Total Number of Accounts.
- A new Ownership Update Import tool was built as part of the Alamosa go live to receive files from the Assessor with updated ownership information for accounts.
Latest Release Dates
Releases 6.23 and 7.3
Release Date 11/27/2024
OpenForms
By: Darlene Frank
Utility Billing Module Update
- With the completion of the migration of our Utility Billing Module to OpenForms, we're excited to have begun the upgrade of our first customer from Govern for Windows 10.8 to Govern OpenForms. Contact our sales department for more information or to setup a product demonstration.
Base Product Enhancements
- Development of Deed Import API for easy import of Deed data into Govern OpenForms
- New Batch Process available to Transfer Deeds to Sales en masse based on selected parameters for Date ranges, Minimum sales price, and Deed Instrument types.
- Enhancement in GNA for the General Setting editor to allow for collapse and expand groups along with expanded filtering on all columns for ease of management of Registry settings.
- GNA - Database Extraction Tool enhancement for new module selection and filtering. This tool will allow customers to create extracted databases based on Module, years, and datasets for ease of setting up training or test environments or when sending a database to support.
- New enhancement to allow for creating new AR Deposit Batches directly from AR Inquiry
- New Feature to select a default Deposit Batch Number from Deposit Management to be used when entering transactions in AR Inquiry.
- Setting now available to default display the accrued Late Charges in AR Inquiry for all users
- Enhancement to the Business Tax Copy to Year process to automatically increment the due dates for each period based on the year. Additionally, for a Leap Year, any periods that have Start, End or Due dates set to February 28th will adjust to February 29th.
Enhancement to eGovern
- A Tax Category can be configured to allow for Online Deposits for a filing
- Setting to allow for Voluntary Payments for a Tax Filing.
- Email templates can be configured by Business Tax Category instead of default Template by website. This allows for more effective Filing confirmation emails by Tax type.
- Addition of New Level of Security for eProfile. Data available online can be controlled by Profile login. Contractors could be able to see limited information about a property to apply for permits, but a property owner would\could have a login that supplies additional information about the property. The Subscriber Profile is still available for a fee-based login to supply subscribers with a higher level of security for availability of data that you want to supply to them.
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Mobile Product Services
By: Candida WIlliams
Disto API integration for Disto’s new hardware: D5 and X6 models
- If you were considering the Disto D810 model, the Disto X6 is the replacement model.
- If you were considering the Disto e7500i model, the D5 is the replacement model.
MobileAssessor's new maximum parcel limits to be downloaded to the device, based on photo download selections:
- All Images: 800
- Main Image + 2 most recent: 1,000
- Main Image Only: 1,200
- No Images/Max Parcels: 1,800
Desktop Review and Sketch Validation enhancements furthering the path to seamless integration.
- Desktop Review tasks based on Sketch Validation flags.
We're committed to bringing you the tools and features you need to stay ahead of the curve. If you need any of the new functionality turned on in your mobile environment, please enter a FreshDesk ticket.
Not a Mobile user yet? Email cwilliams@harriscomputer.com for pricing.
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Thank You for Being Part of Our Journey –
Here’s to a Bright Year Ahead!
As we conclude this edition of our newsletter, we want to thank you for being an integral part of our community. Your support and engagement inspire us to continuously improve and innovate. We’re excited about the journey ahead and the opportunities that await us in the new year.
Stay tuned for more updates in July, and let’s continue to work together to achieve great things. Wishing you all a joyful and prosperous year ahead!
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At Harris Govern, you're not just a client - you're family.
Thank you for trusting us with your business!
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