Dear Customer,

We value you as a customer, and we understand that sometimes unexpected situations can arise, making it difficult to meet your payment deadline. To show our appreciation for your loyalty, we are pleased to announce a limited-time Payment Deferral Offer!

We see you’ve made payments through a prior payment channel that we’ve since replaced with our new payment portal, powered by PayNearMe. To use this new payment portal, you must register your account here: https://www.aquafinance.com/make-a-payment/.

We have provided information to you on this change and would like to help if you overlooked making your payment due to this transition. Based on this, you can take advantage of this unique opportunity to defer your past due payment due date(s).

Here's how it works:

• Eligibility: This offer is available to customers who have had no more than one extension on their Aqua Finance account, excluding disaster or COVID extensions. If you have had two or more regular extensions, please call us to see what options may be available to you.

• Interest: This is a simple interest account. Interest will continue to accrue on the total outstanding principal balance daily. Unless the deferred payments are paid early, deferring payments will result in you paying more interest over the life of the account.

• Easy Process: Simply contact our friendly Account Servicing Team at 800-234-3663 to request your payment deferral. They will be delighted to assist you with the process.

We believe providing this special offer is a small way to show our appreciation for your continued trust in Aqua. Please remember that this offer is time-limited, so make sure to contact us at your earliest convenience to take advantage of the Payment Deferral Offer.

Please know we value your business and look forward to assisting you with any questions you may have.