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It’s always a pleasure to communicate with the partners in our Housing Choice Voucher Program. We thank each and every one of you for reading our newsletter and having dialogue with us on ways that we can continue to optimize our program’s efficiency and effectiveness.
As you may have noticed, we have made significant strides towards achieving our goals and objectives.
For the first time, we were able to process a mid-month payment disbursement to eliminate the wait time on pending payments. We hope to be able to incorporate this into our Standard Operating Procedures for PY 2023.
Additionally, we have made tremendous progress with eliminating the backlog of pending contracts. Over the past two months, we have processed over 65 pending contracts.
Other operational changes have improved accessibility and communication, however, lots of work is still needed. We are constantly monitoring our phone system and all program operations to ensure that they are functioning as designed. Particularly, we have made changes to our site-based call center in an attempt to reduce wait time, route calls appropriately, and resolve issues. We will continue to modify this operation as needed until it is perfected.
We’d like to continue to encourage all of stakeholders to utilize the proper email domains in an attempt to get issues resolved quickly. The email domains are listed in all of our communications and on our website.
Lastly, please allow me to wish everyone a happy and joyful Holiday Season.
With kind regards, I remain…
Dorian Rawles
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