Brethren Insurance Services has been working on its new Insurance portal for many months. This portal will streamline the Open Enrollment experience for your staff. If you have ever been part of a major systems change or conversion, you likely have experienced technical issues that creep up during testing of the new system. We experienced just such a situation and have made the decision to postpone Open Enrollment until Nov. 15. This is two weeks later than we first planned. But extra time will allow us to deliver the high-quality experience your employees deserve.
This also means that Open Enrollment will now only be available for two weeks, running from Nov. 15 through Nov. 30. Your staff will have already received a postcard promoting Open Enrollment starting Nov. 1, which was sent prior to making the decision to delay the rollout. There was also a communication promoting Medicare Supplement Insurance that went out to staff of eligible employers, which had the Nov. 1 date on the brochure. If you get questions from your employees about Open Enrollment dates, please let them know that they will be able to access the portal on Nov. 15. If employees do not act by Nov. 30, their existing coverage will roll over to 2022. Even if employees will not be changing coverage, we encourage them to check the portal to make sure their personal information and beneficiaries are current.
If we can resolve the issues to our satisfaction we will open the site, and enrollment, before Nov. 15. We will let you know if that occurs.
