Open enrollment portal delayed until November 15th
Brethren Insurance Services has been working on its new Insurance portal for many months. This portal will streamline the Open Enrollment experience for your staff. If you have ever been part of a major systems change or conversion, you likely have experienced technical issues that creep up during testing of the new system. We experienced just such a situation and have made the decision to postpone Open Enrollment until Nov. 15. This is two weeks later than we first planned. But extra time will allow us to deliver the high-quality experience your employees deserve.

This also means that Open Enrollment will now only be available for two weeks, running from Nov. 15 through Nov. 30. Your staff will have already received a postcard promoting Open Enrollment starting Nov. 1, which was sent prior to making the decision to delay the rollout. There was also a communication promoting Medicare Supplement Insurance that went out to staff of eligible employers, which had the Nov. 1 date on the brochure. If you get questions from your employees about Open Enrollment dates, please let them know that they will be able to access the portal on Nov. 15. If employees do not act by Nov. 30, their existing coverage will roll over to 2022. Even if employees will not be changing coverage, we encourage them to check the portal to make sure their personal information and beneficiaries are current.

If we can resolve the issues to our satisfaction we will open the site, and enrollment, before Nov. 15. We will let you know if that occurs.
Your resources for using
the new portal

We will send you advance copies of the Open Enrollment communications your employees are receiving so that you will always know what is coming.

  • We have opened a new section of our website with the following resources for employers ( click here )

  • We will post previous and future 2022 Open Enrollment communications on the website so you can have a central place to reference what your employees receive.

  • You will find a PDF portal training guide for employers. (click here). This document will give your administrative staff an overview of what is possible on our portal. Please remember that the training guide covers topics that will be helpful right away and some topics that will be helpful later. This is a generic document that is not customized to your organization, but we think you will find it intuitive and informative.

  • On Oct. 27, you will receive links to helpful videos. These will demonstrate different areas of the portal and are designed to help your administrative staff in navigating this new tool.

Mark your calendars: Oct. 28
There will be a Q&A session
with BBT and Milliman for plan sponsors
at 2 p.m. Central time.

Here is the invitation link that will admit you
´╗┐to the Q&A session:

Join Zoom Meeting:

Meeting ID: 894 9460 8847
Passcode: 849982

Dial by your location:
+1-312-626-6799 US (Chicago)

We will record the Q&A session so your staff can refer to it.
The recordings will also be on our website.
We will also provide your Benefits Guides by Oct. 22, 2021.

If you have questions about this issue of Executive Notes, please call or e-mail Ed Shannon

Lynnae Rodeffer
Director of Employee Benefits
We hope you find this update helpful, and we welcome your feedback.