Who Knew You Were Being Taped?

Your customers’ vehicles could become your next nightmare consumer claim! FADA has received numerous inquiries about customers using recording devices in their vehicle when the vehicle is submitted for service. This has led to several embarrassing moments. FADA advises that you notify your service customers that unauthorized recording of dealership personnel is prohibited. You may want to add the following disclosure to your Repair Order:

"Florida law prohibits recording a person without consent. If you have a recording device in your vehicle, please remove it prior to submitting the vehicle for service. If such a device is discovered in your vehicle during service, please be aware that it may be disabled by dealership personnel."

Additionally, FADA encourages all its members to reinforce with all personnel the dealership’s expectations with respect to professional conduct while on the job.