Global Election Services (GES) Contact Information
NOTE: The GES Help Desk hours are Monday through Friday, 9 a.m. - 5 p.m. EDT. Responses may
take up to 3 business days. The Help Desk will be closed on Wednesday, July 4.
PLEASE HAVE READY YOUR FULL NAME, NATCA MEMBER NUMBER, AND LAST 4 OF YOUR
SOCIAL SECURITY NUMBER WHEN REQUESTING ASSISTANCE FROM THE GES HELP DESK
Q.
I pre-registered with GES to vote electronically, but I did not receive an email
with a voting code on June 25. What should I do?
A. If you are certain that you pre-registered with GES (you would have received a
confirmation email), please check your email spam folder and any other email accounts
that you may have used to register to vote electronically. If you still cannot find the email
with your unique voting code, please contact the GES Help Desk to request to be resent
your voting code.
Q. Why did I receive more than one email with a voting code from GES?
A. Unless you requested a new voting code, this is likely the result of email
sluggishness due to the large number of emails sent on June 25, but there is no cause
for concern. Once GES issues a new voting code via email, any previously issued
voting code expires. Due to email sluggishness, however, it is possible that the first
email you received is actually the second one sent, so you may find that the first voting
code you received is the one that actually works.
Q. Why am I unable to log in to the GES Voting Portal to vote electronically?
A. If you have already registered for electronic voting with GES, check to make sure that
your email address is entered correctly when you attempt to log in. Please note that the
email address field is case-sensitive. If you are trying to register and you get an error
message, first try accessing the portal through a different browser. If you still have
trouble, contact the GES Help Desk.
Q. I tried contacting the GES Help Desk but have yet to hear back. What should I
do?
A. The GES help desk has limited office hours and limited resources. Your best bet for a
quick response is to try calling during their office hours (Monday through Friday, 9 a.m.
EDT until 5 p.m. EDT). If there is no answer, we recommend that you follow up with an
email rather than leave a voicemail. Please provide your full name, NATCA member
number, and the last 4 of your SSN to help GES assist you. The GES Help Desk should
respond to all emails within 3 business days.
Q. I am a new NATCA member, can I still vote?
A. Yes. Per Section 4(D) of the 2018 NATCA National Election Rules, to have his or her
ballot counted, a member must be in good standing as of 15 days prior to the close of
balloting. Balloting closes on July 30, so as long as you become a member prior to July
15, you should have an opportunity to cast a ballot and have it counted. Because all
new members will receive a mail ballot package, please make sure that the address on
file with NATCA is correct. In the interest of getting your ballot to you in plenty of time to
vote, we recommend that Facility Representatives submit new membership applications
to the National Office as early as possible. As a new member, you will be able to
register to vote electronically, if you prefer, within approximately 3 to 5 business days of
the submission of your membership application, but you will still receive a mail ballot.
Q. Why have I not yet received my mail ballot?
A. If you did not pre-register to vote electronically (i.e., before June 25), you will receive
a mail ballot at the home address on file with NATCA. Ballots were mailed from New
York on June 25 so, depending on your geographic location and any mail forwarding
you may have in place, it is possible that your mail ballot is still on its way. If you do not
receive your mail ballot within a reasonable period of time, you may either register to
vote electronically by visiting the GES Voting Portal at
https://ges.voting
or contact the
GES Help Desk to request a duplicate ballot. Please make sure to confirm your address
with GES when requesting a duplicate mail ballot. The person on the phone will give you
a Confirmation Number that a ballot package was prepared and sent to you. If you do
not receive a Confirmation Number from GES, you have NOT been sent a ballot.
Q. I recently moved and have not received my mail ballot. What should I do?
A. If you recently moved and do not have mail forwarding in place, you will have to
contact the GES Help Desk to request a duplicate ballot. Please make sure to confirm
your address with GES when requesting a duplicate mail ballot. The person on the
phone will give you a Confirmation Number that a ballot package was prepared and sent
to you. If you do not have a Confirmation Number from GES, you have NOT been sent a
ballot. Alternatively, you may simply register to vote electronically through the GES
Voting Portal at
https://ges.voting
. However, if your recent move involves a transfer from
one NATCA region to another, please see the FAQ immediately below.
Q. I recently transferred to a new NATCA region and received an incorrect ballot. What should I do?
A. If you recently moved to a new NATCA region and received a ballot for your former
region (either by mail or electronically), please contact the GES Help Desk to request a
corrected ballot. It may take several days for NATCA to confirm your transfer, so we
recommend that you contact the GES Help Desk with your request as soon as possible.
If you changed regions and already cast your ballot for your former region, your vote for
your former region will not be counted. However, you may still request a corrected ballot
and vote in your new region by contacting the GES Help Desk. Members in this situation
may cast a corrected ballot either electronically or via mail, based on preference.
Q. I pre-registered to vote electronically, but I have changed my mind and would
like to vote by mail. How do I request a mail ballot?
A. To request a mail ballot, simply contact the GES Help Desk. We recommend that you
confirm your address with GES when requesting a mail ballot. The person on the phone
will give you a Confirmation Number that a ballot package was prepared and sent to
you. If you do not have a Confirmation Number from GES, you have NOT been sent a
ballot.
Q. I did not pre-register to vote electronically, but I would like to vote online. Is
this possible?
A. Yes, you may register to vote electronically at any time. Please visit the GES Voting
Portal at
https://ges.voting
and enter the required information. You will then receive a
confirmation email and, within 24 hours, an email with your unique voting code and a
link to the voting portal along with instructions on how to cast your ballot.
Q. Can I vote more than once?
A. No more than one ballot per member will be counted. In the event that you cast both
a duplicate and an original mail ballot, only the duplicate ballot will be counted. In the
event that you cast a mail ballot and an electronic ballot, only your electronic ballot will
be counted. If you are a member who recently transferred to a new region and cast
ballots for both your former and current regions, only the ballot for your current region
will be counted.
If you have any questions regarding the 2018 NATCA National Election that are not answered above, please contact the NATCA National Election Committee at nec@natca.net.
