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Frequently Asked Questions (FAQs)
Can I pause my PhysioPlan membership?
PhysioPlan is designed to provide ongoing support and consistent care. If you're experiencing a change in circumstances, please contact our team and we'll be happy to discuss your options.
Can I cancel my membership?
Yes. You can cancel your membership at any time by providing 30 days' notice.
What happens if I don't use all of my sessions?
No problem. Unused sessions can roll over for up to 3 months from the date they are issued, giving you flexibility when life gets busy.
Can I choose my practitioner?
Yes. You can choose your preferred practitioner, subject to availability. Please note that membership prices vary depending on practitioner access and membership level.
Can family members share a membership?
Yes. Shared access is available on selected Plus and Premium memberships. Please speak to our team for full details.
Are there any discounts on additional appointments?
Yes. If you require more appointments than your membership includes, additional sessions can be booked at an exclusive discounted member rate.
Is my personal information secure?
Absolutely. We take data protection seriously and handle all personal information in accordance with UK GDPR regulations and privacy legislation.
What happens if a payment fails?
If a payment cannot be processed, your membership may be temporarily paused until payment has been successfully received. Our team will contact you to help resolve the issue.
Will my membership automatically renew?
Yes. PhysioPlan is a recurring monthly membership and will continue automatically until cancelled.
Need Help?
Our team is here to support you every step of the way.
If you have any questions about PhysioPlan, membership options, practitioner access, or booking appointments, please contact us and we'll be happy to help.
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