FBLA-PBL and DECA are similar organizations. They both fall under BMIT (Business, Marketing, and IT Education) within DESE. Several staff members have been members of DECA or have assisted at a DECA event. Collaboration allows us to share competitive event resources. It also helps that similar entities create some of our competitive event materials.
First, cases are only necessary for events that have a role play such as Client Service and Entrepreneurship. These events are best for students who like applying concepts and thinking on their feet. Most cases follow the same framework and wording. Thus advisers can modify the situation to build their own resource bank.
Here is a newly written sample case for Hospitality Management (applicable to FBLA & PBL).
You are the new Front Office Manager at a 3-star independent hotel with 400 rooms in a town of 300k people, and the Executive Team (judges) has asked to you how to improve rapport between reception agents, concierges, and night auditors. Reviews from past guests over the last few months have been issues with misinformation from the staff (agents saying concierges don't work for tips), arguments overheard from the back office, and guests checking into dirty rooms. These poor experiences has cost the hotel 1/2 a star, standing in the community, and $30k+ in revenue in the last 3 months.
As the Front Desk Manager, how would you:
- Rebuild trust in the community
- More effectively train staff
- Utilize technology to improve guest rapport
All the sample competitive materials come from the national office of FBLA-PBL and DECA. Below are the links to take you straight to that information. Please note that sample competitive event materials are not updated annually on the FBLA-PBL national website. Missouri FBLA-PBL is not responsible for the upkeep or accuracy of these materials.
