Strategies for Preventing and Diffusing Aggressive Behavior
Thursday, March 24, 2022 - 12 noon to 1:00 p.m.
Michael Manere, CHC, CHSP
Principal, HealthCare Compliance Network, LLC
Management of Angry People (MAP)™
Safeguarding the healthcare industry through partnership, education, and training to decrease the risk of workplace violence.
The need to manage aggressive behavior in an office environment continues to be more crucial as reports violent incidents rise, but many practices lack appropriate and current training Develop an understanding of what management of aggressive people means and strategies for preventing and diffusing aggressive behavior, including de-escalation techniques; identifying precursor behavior and when/how to intervene; non-violent crisis intervention; and security techniques for people and systems. MAP™ “Dos and Don’ts” will be provided, as well as training and tips.
Learning Objectives:
Understand OSHA’s definition of workplace violence and how it applies to your organization
Recognize signs of aggression, precursor behaviors, and triggers
Know when and how to intervene
Learn de-escalation techniques and strategies for preventing and diffusing an angry or aggressive situation
Understand how the healthcare industry is significantly more vulnerable to workplace violence
Identify areas where lack of training and preparation are putting your medical practice and staff at more risk
